If you decide to buy our CRT-261 Exam Pdf study questions, you can get the chance that you will pass your CRT-261 Exam Pdf exam and get the certification successfully in a short time. For we have helped tens of thousands of our customers achieved their dreams. We believe you won't be the exception, so if you want to achieve your dream and become the excellent people in the near future, please buy our CRT-261 Exam Pdf actual exam, it will help you. Services like quick downloading within five minutes, convenient and safe payment channels made for your convenience. Even newbies will be tricky about this process on the CRT-261 Exam Pdf exam questions. And you can click all three formats of our CRT-261 Exam Pdf exam dumps to see.
Salesforce Service Cloud Consultant CRT-261 No company in the field can surpass us.
With high-quality CRT-261 - Certification Preparation for Service Cloud Consultant Exam Pdf guide materials and flexible choices of learning mode, they would bring about the convenience and easiness for you. Because, after all, Latest CRT-261 Practice Materials is a very important certified exam of Salesforce. But Latest CRT-261 Practice Materials exam is not so simple.
So their validity and authority are unquestionable. Our CRT-261 Exam Pdf learning materials are just staring points for exam candidates, and you may meet several challenging tasks or exams in the future about computer knowledge, we can still offer help. Need any help, please contact with us again!
Salesforce CRT-261 Exam Pdf - It is an undeniable fact.
Because of the different habits and personal devices, requirements for the version of our CRT-261 Exam Pdf exam questions vary from person to person. To address this issue, our CRT-261 Exam Pdf actual exam offers three different versions for users to choose from. The PC version is the closest to the real test environment, which is an excellent choice for windows - equipped computers. And this version also helps establish the confidence of the candidates when they attend the CRT-261 Exam Pdf exam after practicing.
If you want to attend the exam, Omgzlook Salesforce CRT-261 Exam Pdf questions and answers can offer you convenience. The dumps are indispensable and the best.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
Our SAP C_S43_2023 learning guide provides a variety of functions to help the clients improve their learning. Now Salesforce SAP C_THR94_2405 certification test is very popular. I’m sure our 24-hour online service will not disappoint you as we offer our service 24/7 on our Snowflake DEA-C01 study materials. So our IT technicians of Omgzlook take more efforts to study Microsoft AZ-305 exam materials. Once the clients order our EMC D-ZT-DS-23 cram training materials we will send the products quickly by mails.
Updated: May 28, 2022