In order to meet the different need from our customers, the experts and professors from our company designed three different versions of our CRT-261 Exam Format exam questions for our customers to choose, including the PDF version, the online version and the software version. Though the content of these three versions is the same, the displays have their different advantages. With our CRT-261 Exam Format study materials, you can have different and pleasure study experience as well as pass CRT-261 Exam Format exam easily. If you decide to buy our CRT-261 Exam Format test guide, the online workers of our company will introduce the different function to you. You will have a deep understanding of the three versions of our CRT-261 Exam Format exam questions. But how to get the test CRT-261 Exam Format certification didn't own a set of methods, and cost a lot of time to do something that has no value.
Salesforce Service Cloud Consultant CRT-261 As for us, the customer is God.
Actually, just think of our CRT-261 - Certification Preparation for Service Cloud Consultant Exam Format test prep as the best way to pass the exam is myopic. The inevitable trend is that knowledge is becoming worthy, and it explains why good CRT-261 Reliable Exam Camp Pdf resources, services and data worth a good price. We always put our customers in the first place.
Our CRT-261 Exam Format preparation practice are highly targeted and have a high hit rate, there are a lot of learning skills and key points in the exam, even if your study time is very short, you can also improve your CRT-261 Exam Format exam scores very quickly. Even if you have a week foundation, I believe that you will get the certification by using our CRT-261 Exam Format study materials. We can claim that with our CRT-261 Exam Format practice engine for 20 to 30 hours, you will be ready to pass the exam with confidence.
Salesforce CRT-261 Exam Format - In modern society, we are busy every day.
At the fork in the road, we always face many choices. When we choose job, job are also choosing us. Today's era is a time of fierce competition. Our CRT-261 Exam Format exam question can make you stand out in the competition. Why is that? The answer is that you get the certificate. What certificate? Certificates are certifying that you have passed various qualifying examinations. Watch carefully you will find that more and more people are willing to invest time and energy on the CRT-261 Exam Format exam, because the exam is not achieved overnight, so many people are trying to find a suitable way.
Also the useful small buttons can give you a lot of help on our CRT-261 Exam Format study guide. Some buttons are used for hide or display answers.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
AAPC CPC - Our users are willing to volunteer for us. In order to meet a wide range of tastes, our company has developed the three versions of the Fortinet FCP_FML_AD-7.4 preparation questions, which includes PDF version, online test engine and windows software. We will also provide some discount for your updating after a year if you are satisfied with our Amazon SOA-C02-KR exam prepare. In order to provide a convenient study method for all people, our company has designed the online engine of the Splunk SPLK-1002 study practice dump. And our SAP C-C4H620-34 study materials always contain the latest exam Q&A.
Updated: May 28, 2022