Our IT professionals have made their best efforts to offer you the latest CRT-261 Exam Fee study guide in a smart way for the certification exam preparation. With the help of our CRT-261 Exam Fee dumps collection, all level of candidates can grasp the key content of the real exam and solve the difficulty of CRT-261 Exam Fee real questions easily. The most important is that our test engine enables you practice CRT-261 Exam Fee exam pdf on the exact pattern of the actual exam. Passing a CRT-261 Exam Fee exam to get a certificate will help you to look for a better job and get a higher salary. If you are tired of finding a high quality study material, we suggest that you should try our CRT-261 Exam Fee exam prep. We promise you will get high passing mark with our valid CRT-261 Exam Fee exam torrent and your money will be back to your account if you failed exam with our study materials.
Salesforce Service Cloud Consultant CRT-261 There is no doubt that you can get a great grade.
You can also try the simulated exam environment with CRT-261 - Certification Preparation for Service Cloud Consultant Exam Fee software on PC. We esteem your variant choices so all these versions of CRT-261 Valid Test Question exam guides are made for your individual preference and inclination. Our company has been putting emphasis on the development and improvement of CRT-261 Valid Test Question test prep over ten year without archaic content at all.
You will surely benefit from your correct choice. Not only we provide the most valued CRT-261 Exam Fee study materials, but also we offer trustable and sincere after-sales services. As we all know, it’s hard to delight every customer.
Salesforce CRT-261 Exam Fee - It is very easy and convenient to use and find.
As the employment situation becoming more and more rigorous, it’s necessary for people to acquire more CRT-261 Exam Fee skills and knowledge when they are looking for a job. Enterprises and institutions often raise high acquirement for massive candidates, and aim to get the best quality talents. Thus a high-quality CRT-261 Exam Fee certification will be an outstanding advantage, especially for the employees, which may double your salary, get you a promotion. So choose us, choose a brighter future.
Their masterpieces are instrumental to offer help and improve your performance in the real exam. Being dedicated to these practice materials painstakingly and pooling useful points into our CRT-261 Exam Fee exam materials with perfect arrangement and scientific compilation of messages, our CRT-261 Exam Fee practice materials can propel the exam candidates to practice with efficiency.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
CompTIA SY0-601-KR - There is an old saying goes, good memory is inferior to sodden ability to write, so we believe that it is a highly productive way for you to memory the knowledge point and review the reference books more effectively. Cisco 100-490 exam questions can fuel your speed and help you achieve your dream. Our working staff regards checking update of our Adobe AD0-E121 preparation exam as a daily routine. Juniper JN0-105 - But if you buy our Certification Preparation for Service Cloud Consultant test torrent you only need 1-2 hours to learn and prepare the exam and focus your main attention on your most important thing. So if you are in a dark space, our ISM CORe exam questions can inspire you make great improvements.
Updated: May 28, 2022