We are convinced that our CRT-261 Exam Course exam questions can help you gain the desired social status and thus embrace success. The competition in today's society is the competition of talents. Can you survive and be invincible in a highly competitive society? Can you gain a foothold in such a complex society? If your answer is "no", that is because your ability is not strong enough. Everybody knows that in every area, timing counts importantly. With the advantage of high efficiency, our CRT-261 Exam Course learning quiz helps you avoid wasting time on selecting the important and precise content from the broad information. Many company requests candidates not only have work experiences, but also some professional certifications.
Salesforce Service Cloud Consultant CRT-261 So you can have wide choices.
Salesforce Service Cloud Consultant CRT-261 Exam Course - Certification Preparation for Service Cloud Consultant With high quality training materials by Omgzlook provided, you will certainly pass the exam. We believe that our study materials will have the ability to help all people pass their CRT-261 Latest Exam Questions Explanations exam and get the related exam in the near future. Our company have the higher class operation system than other companies, so we can assure you that you can start to prepare for the CRT-261 Latest Exam Questions Explanations exam with our study materials in the shortest time.
With this certification, you will get international recognition and acceptance. Then you no longer need to worry about being fired by your boss. The society has an abundance of capable people and there is a keen competition.
Salesforce CRT-261 Exam Course - And the number of our free coupon is limited.
Our CRT-261 Exam Course exam braindumps are famous for its advantage of high efficiency and good quality which are carefully complied by the professionals. Our excellent professionals are furnishing exam candidates with highly effective CRT-261 Exam Course study materials, you can even get the desirable outcomes within one week. By concluding quintessential points into CRT-261 Exam Course actual exam, you can pass the exam with the least time while huge progress.
On the other hand, if you decide to use the online version of our CRT-261 Exam Course study materials, you don’t need to worry about no network. Convenience of the online version of our CRT-261 Exam Course study materials is mainly reflected in the following aspects: on the one hand, the online version is not limited to any equipment.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
It is all about the superior concrete and precision of our UiPath UiPath-ABAv1 learning quiz that help. Also, we offer 1 year free updates to our Huawei H23-221_V1.0 exam esteemed users; and these updates will be entitled to your account right from the date of purchase. So our SAP E_S4CPE_2023 study materials are a good choice for you. If you want to pass the Salesforce VMware 2V0-33.22PSE exam in the first attempt, then don’t forget to go through the VMware 2V0-33.22PSE practice testprovided by the Omgzlook. SAP C-TS422-2023 - You can test your true level through simulated exams.
Updated: May 28, 2022