If you have problems with your installation or use on our CRT-261 Exam Content training guide, our 24 - hour online customer service will resolve your trouble in a timely manner. We dare say that our CRT-261 Exam Content preparation quiz have enough sincerity to our customers. You can free download the demos of our CRT-261 Exam Content exam questions which present the quality and the validity of the study materials and check which version to buy as well. Come on and purchase Omgzlook Salesforce CRT-261 Exam Content practice test dumps. This braindump's hit accuracy is high and it works best the other way around. Simplified language allows candidates to see at a glance.
Salesforce Service Cloud Consultant CRT-261 Our products are just suitable for you.
Salesforce Service Cloud Consultant CRT-261 Exam Content - Certification Preparation for Service Cloud Consultant The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. You will get your CRT-261 Valid Exam Notes certification with little time and energy by the help of out dumps. Omgzlook is constantly updated in accordance with the changing requirements of the Salesforce certification.
If you buy the Omgzlook's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. If the official change the outline of the certification exam, we will notify customers immediately. If we have any updated version of test software, it will be immediately pushed to customers.
Salesforce CRT-261 Exam Content - And IT certification has become a necessity.
Do you want to double your salary in a short time? Yes, it is not a dream. Our CRT-261 Exam Content latest study guide can help you. IT field is becoming competitive; a Salesforce certification can help you do that. If you get a certification with our CRT-261 Exam Content latest study guide, maybe your career will change. A useful certification will bring you much outstanding advantage when you apply for any jobs about Salesforce company or products. Just only dozens of money on CRT-261 Exam Content latest study guide will assist you 100% pass exam and 24-hours worm aid service.
In the Omgzlook, you can find study skills and learning materials for your exam. Omgzlook's Salesforce CRT-261 Exam Content training materials are studied by the experienced IT experts.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
Most returned customers said that our IIA IIA-CHAL-QISA dumps pdf covers the big part of main content of the certification exam. SAP C-THR81-2311 - Omgzlook helped many people taking IT certification exam who thought well of our exam dumps. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our HP HPE0-V28 real exam are devised and written base on the real exam. Omgzlook Salesforce Lpi 300-300 exam dumps are the best reference materials. Although you will take each Salesforce MuleSoft-Integration-Associate online test one at a time - each one builds upon the previous.
Updated: May 28, 2022