After you have chosen CRT-261 Dumps Pdf preparation materials, we will stay with you until you reach your goal. Choose a good CRT-261 Dumps Pdf exam quiz and stick with it, you will be successful! Our CRT-261 Dumps Pdf study questions will provide you with professional guidance and quality resources, but you must also be aware of the importance of adherence. Victory won't come to me unless I go to it. It is time to start to clear exam and obtain an IT certification to improve your competitor from our Salesforce CRT-261 Dumps Pdf training PDF if you don't want to be discarded by epoch. Our effort in building the content of our CRT-261 Dumps Pdf learning questions lead to the development of learning guide and strengthen their perfection.
It is better than CRT-261 Dumps Pdf dumps questions.
According to our statistics on the data so far, the passing rate of the students who have purchased one exam exceeds 99%, which is enough to see that CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Pdf test guide is a high-quality product that can help you to realize your dream. By using these aids you will be able to modify your skills to the required limits. Your Latest CRT-261 Exam Answers certification success is just a step away and is secured with 100% money back guarantee.
You give us a trust and we reward you for a better future. With CRT-261 Dumps Pdf guide torrent, you may only need to spend half of your time that you will need if you didn’t use our products successfully passing a professional qualification exam. In this way, you will have more time to travel, go to parties and even prepare for another exam.
Salesforce CRT-261 Dumps Pdf - It can help you to pass the exam successfully.
With CRT-261 Dumps Pdf study engine, you will get rid of the dilemma that you work hard but cannot improve. With our CRT-261 Dumps Pdf learning materials, you can spend less time but learn more knowledge than others. CRT-261 Dumps Pdf exam questions will help you reach the peak of your career. Just think of that after you get the CRT-261 Dumps Pdf certification, you will have a lot of opportunities of going to biger and better company and getting higher incomes! what a brighter future!
Only Omgzlook can guarantee you 100% success. Omgzlook allows you to have a bright future.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 3
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
In order to facilitate the user's offline reading, the Microsoft PL-400-KR study braindumps can better use the time of debris to learn, especially to develop PDF mode for users. CompTIA FC0-U71 - No matter how high your pursuit of the goal, Omgzlook will make your dreams become a reality. For we have three different versions of our VMware 2V0-12.24 study guide, and you will have different feelings if you have a try on them. Scrum PAL-I - If you have a IT dream， then quickly click the click of Omgzlook. At present, our VMware 3V0-32.23study materials can give you a ray of hope.
Updated: May 28, 2022