It is time to start to clear exam and obtain an IT certification to improve your competitor from our Salesforce CRT-261 Dumps Download training PDF if you don't want to be discarded by epoch. Many IT workers have a nice improve after they get a useful certification. If you are willing, our CRT-261 Dumps Download training PDF can give you a good beginning. Our effort in building the content of our CRT-261 Dumps Download learning questions lead to the development of learning guide and strengthen their perfection. Our CRT-261 Dumps Download practice braindumps beckon exam candidates around the world with our attractive characters. All CRT-261 Dumps Download test questions offered by us are tested and selected by our senior experts in IT filed, which only need little time to focus on the practice and the preparation.
Now, quickly download CRT-261 Dumps Download free demo for try.
You will find the exam is a piece of cake with the help of our CRT-261 - Certification Preparation for Service Cloud Consultant Dumps Download study materials. If the New CRT-261 Exam Online exam is coming and the time is tense, it is better to choose our New CRT-261 Exam Online test engine dumps. New CRT-261 Exam Online test engine can simulate the actual test during the preparation and record the wrong questions for our reviewing.
And if you want to get all benefits like that, our CRT-261 Dumps Download training quiz is your rudimentary steps to begin. So it is undisputed that you can be prepared to get striking outcomes if you choose our CRT-261 Dumps Download study materials. And so many of our loyal customers have achieved their dreams with the help of our CRT-261 Dumps Download exam questions.
Salesforce CRT-261 Dumps Download - Try it now!
In order to help you control the CRT-261 Dumps Download examination time, we have considerately designed a special timer to help your adjust the pace of answering the questions of the CRT-261 Dumps Download study materials. Many people always are stopped by the difficult questions. Then they will fall into thoughts to try their best to answer the questions of the CRT-261 Dumps Download real exam. But they forgot to answer the other questions, our CRT-261 Dumps Download training guide can help you solve this problem and get used to the pace.
If you want to get a comprehensive idea about our real CRT-261 Dumps Download study materials. It is convenient for you to download the free demo, all you need to do is just to find the “Download for free” item, and you will find there are three kinds of versions of CRT-261 Dumps Download learning guide for you to choose from namely, PDF Version Demo, PC Test Engine and Online Test Engine, you can choose to download any one version of our CRT-261 Dumps Download exam questions as you like.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
The the probability of passing Salesforce certification Fortinet FCP_FCT_AD-7.2 exam is very small, but the reliability of Omgzlook can guarantee you to pass the examination of this probability. Our company can provide the anecdote for you--our Huawei H13-211_V3.0 study materials. Omgzlook will provide good training tools for your Salesforce certification SAP C_S4EWM_2023 exam and help you pass Salesforce certification SAP C_S4EWM_2023 exam. Great concentrative progress has been made by our company, who aims at further cooperation with our candidates in the way of using our ISACA CISM exam engine as their study tool. Microsoft AZ-305 - A lot of people who participate in the IT professional certification exam was to use Omgzlook's practice questions and answers to pass the exam, so Omgzlook got a high reputation in the IT industry.
Updated: May 28, 2022