In the process of using the Certification Preparation for Service Cloud Consultant study training dumps, once users have any questions about our study materials, the user can directly by E-mail us, our products have a dedicated customer service staff to answer for the user, they are 24 hours service for you, we are very welcome to contact us by E-mail and put forward valuable opinion for us. Our CRT-261 Download Pdf latest questions already have many different kinds of learning materials, users may be confused about the choice, what is the most suitable CRT-261 Download Pdf test guide? Believe that users will get the most satisfactory answer after consultation. Our online service staff is professionally trained, and users' needs about CRT-261 Download Pdf test guide can be clearly understood by them. We believe our consummate after-sale service system will make our customers feel the most satisfactory. Our company has designed the perfect after sale service system for these people who buy our CRT-261 Download Pdf practice materials. Our CRT-261 Download Pdf exam practice questions on the market this recruitment phenomenon, tailored for the user the fast pass the examination method of study, make the need to get a good job have enough leverage to compete with other candidates.
But our CRT-261 Download Pdf exam questions have made it.
If the user finds anything unclear in the CRT-261 - Certification Preparation for Service Cloud Consultant Download Pdf exam questions exam, we will send email to fix it, and our team will answer all of your questions related to the CRT-261 - Certification Preparation for Service Cloud Consultant Download Pdf actual exam. Every page is carefully arranged by our experts with clear layout and helpful knowledge to remember. Our Valid Study Guide CRT-261 Ebook exam questions just focus on what is important and help you achieve your goal.
Among all substantial practice materials with similar themes, our CRT-261 Download Pdf practice materials win a majority of credibility for promising customers who are willing to make progress in this line. With excellent quality at attractive price, our CRT-261 Download Pdf exam questions get high demand of orders in this fierce market. You can just look at the data about the hot hit on the CRT-261 Download Pdf study braindumps everyday, and you will know that how popular our CRT-261 Download Pdf learning guide is.
Salesforce CRT-261 Download Pdf - They compile each answer and question carefully.
Omgzlook is a website which is able to speed up your passing the Salesforce certification CRT-261 Download Pdf exams. Our Salesforce certification CRT-261 Download Pdf exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. When you are still struggling to prepare for passing the Salesforce certification CRT-261 Download Pdf exams, please choose Omgzlook's latest Salesforce certification CRT-261 Download Pdf exam question bank, and it will brings you a lot of help.
They tried their best to design the best CRT-261 Download Pdf certification training dumps from our company for all people. By our study materials, all people can prepare for their CRT-261 Download Pdf exam in the more efficient method.
CRT-261 PDF DEMO:
QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Microsoft AZ-900-KR - Omgzlook provide a good after-sales service for all customers. If you do not receive our ISTQB CTAL-TTA study materials, please contact our online workers. Omgzlook has more than 10 years experience in IT certification HP HP2-I57 exam training, including questions and answers. You will enjoy different learning interests under the guidance of the three versions of Genesys GCX-SCR training guide. Omgzlook Salesforce Huawei H19-315 exam training materials can help you to come true your dreams.
Updated: May 28, 2022