Hundreds of experts simplified the contents of the textbooks, making the lengthy and complex contents easier and more understandable. With CRT-261 Demo Test study tool, you only need 20-30 hours of study before the exam. CRT-261 Demo Test guide torrent provides you with a brand-new learning method. We strongly recommend that you should prepare your CRT-261 Demo Test exam pdf with our test engine before taking real exam. Our test engine has been introduced for the preparation of CRT-261 Demo Test practice test and bring great convenience for most IT workers. As for the CRT-261 Demo Test study materials themselves, they boost multiple functions to assist the learners to learn the CRT-261 Demo Test learning dumps efficiently from different angles.
Salesforce Service Cloud Consultant CRT-261 At first, it can be only used on PC.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Demo Test test material more suitable for users of various cultural levels. Our Study CRT-261 Dumps free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our Study CRT-261 Dumps real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid Study CRT-261 Dumps exam pdf.
We will send our CRT-261 Demo Test exam guide within 10 minutes after your payment. You can check your mailbox ten minutes after payment to see if our CRT-261 Demo Test exam guide are in. What we attach importance to in the transaction of latest CRT-261 Demo Test quiz prep is for your consideration about high quality and efficient products and time-saving service.
Salesforce CRT-261 Demo Test - You’ve heard it right.
Having been handling in this line for more than ten years, we can assure you that our CRT-261 Demo Test study questions are of best quality and reasonable prices for your information. We offer free demos of the latest version covering all details of our CRT-261 Demo Test exam braindumps available at present as representatives. So CRT-261 Demo Test practice materials come within the scope of our business activities. Choose our CRT-261 Demo Test learning guide, you won't regret!
You can totally rely on us! We never concoct any praise but show our capacity by the efficiency and profession of our CRT-261 Demo Test practice materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Microsoft MB-910 study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. The latest EC-COUNCIL 312-38 quiz torrent can directly lead you to the success of your career. If you have any questions after you buy our SAP C_THR12_2311 study guide, you can always get thoughtful support and help by email or online inquiry. The PDF version of our Google Professional-Cloud-Developer test braindumps provide demo for customers; you will have the right to download the demo for free if you choose to use the PDF version. Passing the test certification can prove your outstanding major ability in some area and if you want to pass the test smoothly you’d better buy our Amazon SAA-C03 test guide.
Updated: May 28, 2022