Obtaining our CRT-261 Cram Exam study guide in the palm of your hand, you can achieve a higher rate of success. Besides, there are free demos for your careful consideration to satisfy individual needs on our CRT-261 Cram Exam learning prep. You can free download them to check if it is the exact one that you want. You have tried all kinds of exam questions when others are still looking around for CRT-261 Cram Exam exam materials, which means you have stayed one step ahead of other IT exam candidates. CRT-261 Cram Exam exam software provided by our Omgzlook consists of full exam resources will offer you a simulation of the real exam atmosphere of CRT-261 Cram Exam. Our company happened to be designing the CRT-261 Cram Exam exam question.
Salesforce Service Cloud Consultant CRT-261 What are you waiting for?
Welcome your purchase for our CRT-261 - Certification Preparation for Service Cloud Consultant Cram Exam exam torrent. At the same time, as long as the user ensures that the network is stable when using our Regular CRT-261 Updates training materials, all the operations of the learning material of can be applied perfectly. In order to save a lot of unnecessary trouble to users, we have completed our Certification Preparation for Service Cloud Consultant study questions research and development of online learning platform, users do not need to download and install, only need your digital devices have a browser, can be done online operation of the Regular CRT-261 Updates test guide.
We will inform you by E-mail when we have a new version. With our great efforts, our CRT-261 Cram Exampractice dumps have been narrowed down and targeted to the CRT-261 Cram Exam examination. We can ensure you a pass rate as high as 99%!
Salesforce CRT-261 Cram Exam - So our customers can pass the exam with ease.
Our APP online version of CRT-261 Cram Exam exam questions has the advantage of supporting all electronic equipment. You just need to download the online version of our CRT-261 Cram Exam preparation dumps, and you can use our CRT-261 Cram Exam study quiz by any electronic equipment. We can promise that the online version will not let you down. We believe that you will benefit a lot from it if you buy our CRT-261 Cram Exam training materials.
If you like to use computer to learn, you can use the Software and the APP online versions of the CRT-261 Cram Exam exam questions. If you like to write your own experience while studying, you can choose the PDF version of the CRT-261 Cram Exam study materials.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
We believe that our IBM C1000-184 learning engine will meet your all needs. VMware 2V0-41.23 - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the Certification Preparation for Service Cloud Consultant exam. If you are a college student, you can learn and use online resources through the student learning platform over the SAP C_TS4FI_2023 study materials. Our ARDMS SPI quiz torrent can help you get out of trouble regain confidence and embrace a better life. More importantly, we will promptly update our SAP C_S4TM_2023 quiz torrent based on the progress of the letter and send it to you.
Updated: May 28, 2022