You will have a real try after you download our free demo of CRT-261 Collection Pdf exam software. We will be responsible for every customer who has purchased our product. We ensure that the CRT-261 Collection Pdf exam software you are using is the latest version. our CRT-261 Collection Pdf exam guide has not equivocal content that may confuse exam candidates. All question points of our CRT-261 Collection Pdf study quiz can dispel your doubts clearly. We believe that you must be succeed in the exam with the help of CRT-261 Collection Pdf test software provided by our Omgzlook.
Salesforce Service Cloud Consultant CRT-261 You can copy to your mobile, Ipad or others.
The Certification Preparation for Service Cloud Consultant prepare torrent is absorbed in the advantages of the traditional learning platform and realize their shortcomings, so as to develop the CRT-261 - Certification Preparation for Service Cloud Consultant Collection Pdf test material more suitable for users of various cultural levels. Our Latest CRT-261 Exam Dumps Pdf dumps torrent contains everything you want to solve the challenge of real exam. Our Latest CRT-261 Exam Dumps Pdf free dumps demo will provide you some basic information for the accuracy of our exam materials.
What we attach importance to in the transaction of latest CRT-261 Collection Pdf quiz prep is for your consideration about high quality and efficient products and time-saving service. We treasure time as all customers do. Therefore, fast delivery is another highlight of our latest CRT-261 Collection Pdf quiz prep.
Salesforce CRT-261 Collection Pdf - You can totally rely on us!
CRT-261 Collection Pdf study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. Many students suspect that if CRT-261 Collection Pdf learning material is really so magical? Does it really take only 20-30 hours to pass such a difficult certification exam successfully? It is no exaggeration to say that you will be able to successfully pass the exam with our CRT-261 Collection Pdf exam questions.
The download and install set no limits for the amount of the computers and the persons who use CRT-261 Collection Pdf test prep. So we provide the best service for you as you can choose the most suitable learning methods to master the CRT-261 Collection Pdf exam torrent.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
If you have any questions after you buy our Microsoft AI-102 study guide, you can always get thoughtful support and help by email or online inquiry. I believe our Microsoft AZ-900 test braindumps will bring you great convenience. ServiceNow CIS-VR - We only use the certificated experts and published authors to compile our study materials and our products boost the practice test software to test the clients’ ability to answer the questions. Palo Alto Networks PSE-SoftwareFirewall - And we are consigned as the most responsible company in this area. EMC D-PVM-DS-23 - Our Certification Preparation for Service Cloud Consultant study question is compiled and verified by the first-rate experts in the industry domestically and they are linked closely with the real exam.
Updated: May 28, 2022