We have been always trying to make every effort to consolidate and keep a close relationship with customer by improving the quality of our CRT-261 Braindumps Ebook practice materials. So our CRT-261 Braindumps Ebook learning guide is written to convey not only high quality of them, but in a friendly, helpfully, courteously to the points to secure more complete understanding for you. And the content of our CRT-261 Braindumps Ebook study questions is easy to understand. Passing exam won’t be a problem anymore as long as you are familiar with our CRT-261 Braindumps Ebook exam material (only about 20 to 30 hours practice). High accuracy and high quality are the reasons why you should choose us. Dear customers, if you are prepared to take the exam with the help of excellent CRT-261 Braindumps Ebook learning materials on our website, the choice is made brilliant.
Salesforce Service Cloud Consultant CRT-261 And we have become a popular brand in this field.
Salesforce Service Cloud Consultant CRT-261 Braindumps Ebook - Certification Preparation for Service Cloud Consultant Untenable materials may waste your time and energy during preparation process. For many people, it’s no panic passing the Reliable CRT-261 Braindumps Free exam in a short time. Luckily enough,as a professional company in the field of Reliable CRT-261 Braindumps Free practice questions ,our products will revolutionize the issue.
We guarantee that you can pass the exam at one time even within one week based on practicing our CRT-261 Braindumps Ebook exam materials regularly. 98 to 100 percent of former exam candidates have achieved their success by the help of our CRT-261 Braindumps Ebook practice questions. And we have been treated as the best friend as our CRT-261 Braindumps Ebook training guide can really help and change the condition which our loyal customers are in and give them a better future.
Salesforce CRT-261 Braindumps Ebook - Join us and you will be one of them.
As we all know, it is difficult to prepare the CRT-261 Braindumps Ebook exam by ourselves. Excellent guidance is indispensable. If you urgently need help, come to buy our study materials. Our company has been regarded as the most excellent online retailers of the CRT-261 Braindumps Ebook exam question. So our assistance is the most professional and superior. You can totally rely on our study materials to pass the exam. All the key and difficult points of the CRT-261 Braindumps Ebook exam have been summarized by our experts. They have rearranged all contents, which is convenient for your practice. Perhaps you cannot grasp all crucial parts of the CRT-261 Braindumps Ebook study tool by yourself. You also can refer to other candidates’ review guidance, which might give you some help. Then we can offer you a variety of learning styles. Our printable CRT-261 Braindumps Ebook real exam dumps, online engine and windows software are popular among candidates. So you will never feel bored when studying on our CRT-261 Braindumps Ebook study tool.
To be convenient for the learners, our CRT-261 Braindumps Ebook certification questions provide the test practice software to help the learners check their learning results at any time. Our CRT-261 Braindumps Ebook study practice guide takes full account of the needs of the real exam and conveniences for the clients.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Network Appliance NS0-521 - If you fail to pass the exam, we will give a full refund. If you also look forward to change your present boring life, maybe trying your best to have the CompTIA N10-009 latest questions are a good choice for you. CompTIA 220-1101 - A large number of buyers pouring into our website every day can prove this. Although we come across some technical questions of our HP HPE0-S59 learning guide during development process, we still never give up to developing our HP HPE0-S59 practice engine to be the best in every detail. SAP C-LIXEA-2404 - You can free download the demos to have a look at our quality and the accuracy of the content easily.
Updated: May 28, 2022