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QUESTION NO: 1
Universal Containers (UC) has a new Customer Community where users can collaborate on
Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
- Users have quick access to new and recommended discussions and articles
- Users have the ability to contact Universal Containers quickly to help
- Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the
Community homepage? Choose 3 answers Select one or more of the following:
A. Record detail
B. Reputation leaderboard
C. Contact support button
D. Breadcrumb
E. Featured topics
Answer: C,D,E
QUESTION NO: 2
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have
Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
A. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
B. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
C. Design and develop custom Community Lightning Components for surveys and electronic signatures.
D. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
Answer: A
QUESTION NO: 3
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and
Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
A. Enable super user access to contacts for users assigned to the Account sales rep role
B. Enable super user access in Community Settings
C. Enable super user access in Community Management
D. Enable super user access to contacts for assigned users to the Account manager role
Answer: A,B
QUESTION NO: 4
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
A. Create a custom lightning component to display the information in an iframe
B. Configure Files Connect and include the external object in the global search
C. Used the standard files component and define the third-party billing system as a source
D. Configure Salesforce Connect and define the required external objects
Answer: B
QUESTION NO: 5
A Salesforce admin needs to build a self-service Community. Which three steps should the
Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:
A. Add discussions on topics that car be published ir the Commit :y
B. Gather branding assets, including images and logo for the Community
C. Configure a search for articles and discussions in the Community
D. Create email templates for the community to be used in the Community
E. Enable the Service Cloud features to be used in the Community, including knowledge and case
Answer: B,D,E
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Updated: May 28, 2022