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QUESTION NO: 1
Universal Containers builds a Customer Community on the Customer Service Template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a "My Cases" list view. How should a
Salesforce Admin set the record list component properties?
A. Use the Case object with full layout, return five records, and use the "My Cases" list view.
B. Use the "My Cases' list view with compact layout, return five records, and disable public access.
C. Use the Case object, return five records, use the "My Cases" list view, and disable public access.
D. Use the Case object with compact layout, retum five records, and use the *My Cases" list view.
Answer: A
QUESTION NO: 2
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
A. Enable Moderation for the Community to block offensive or inappropriate content.
B. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content.
C. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content.
D. Use moderation rules in the Community to block offensive or inappropriate content.
Answer: D
QUESTION NO: 3
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?
Select one or more of the following:
A. Enable Allow External Users to self-register in a Community Management and leave the account field blank
B. Allowing users to self register and create a workflow to update contacts to Person Account
C. Provide a link to a custom web page that allows external consultants to register and use Salesforce
API to create Person Accounts
D. Add a Person Account option to the user registration page and have the option selected by default
Answer: A
QUESTION NO: 4
Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won.
Which approach should the Community Cloud consultant recommended to accomplish this?
Select one or more of the following:
A. Use a trigger to create Community users for all related contacts on the account
B. Use a schedule report that alerts the Salesforce administrator of the new contacts
C. Send an email to the administrator when the opportunity is marked closed won so they can create users
D. Use a workflow rule to create a task for the administrator with a list of contacts that should be users
Answer: A
QUESTION NO: 5
Northern Trail Outfitters is launching a Community using the Customer Service (Napili)
Template. They need to add gamification to their website. The following requirements must be met:
- Use the Standard Component on the home page.
- Logged-in users should be able to see their rank.
- Show the top five Community users in the leaderboard.
Which three steps should a Salesforce Admin take to fulfill these requirements?
Choose 3 answers.
A. Set the number of users to 5 in the property editor for the component.
B. Drag the Reputation Leaderboard Component to the Community page in Site.com.
C. Enable setup and display of the Reputation Levels option and configure Reputation in Community
Management.
D. Select the Show User Rank checkbox for the component in the property editor.
E. Drag the Reputation Leaderboard Component to the Community page in Community
Management.
Answer: A,C,D
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Updated: May 28, 2022