Omgzlook can provide you with a reliable and comprehensive solution to pass Apple certification SVC-19A Test exam. Our solution can 100% guarantee you to pass the exam, and also provide you with a one-year free update service. You can also try to free download the Apple certification SVC-19A Test exam testing software and some practice questions and answers to on Omgzlook website. The success of our SVC-19A Test latest exam file cannot be separated from their painstaking efforts. Our company employs the first-rate expert team which is superior to others both at home and abroad. Omgzlook is a website which is able to speed up your passing the Apple certification SVC-19A Test exams.
AppleCare Technician Training SVC-19A Victory won't come to me unless I go to it.
Our experts made significant contribution to their excellence of the SVC-19A - Apple Service Fundamentals Exam Test study materials. All Valid Dumps SVC-19A Sheet test questions offered by us are tested and selected by our senior experts in IT filed, which only need little time to focus on the practice and the preparation. We provide our customers with the most reliable learning materials about Valid Dumps SVC-19A Sheet certification exam and the guarantee of pass.
Just look at the comments on the SVC-19A Test training guide, you will know that how popular they are among the candidates. Our SVC-19A Test exam braindumps have become a brand that is good enough to stand out in the market. The high quality product like our SVC-19A Test study quiz has no need to advertise everywhere, and exerts influential effects which are obvious and everlasting during your preparation.
Now, quickly download Apple SVC-19A Test free demo for try.
Being anxious for the SVC-19A Test exam ahead of you? Have a look of our SVC-19A Test training engine please. Presiding over the line of our practice materials over ten years, our experts are proficient as elites who made our SVC-19A Test learning questions, and it is their job to officiate the routines of offering help for you. All points are predominantly related with the exam ahead of you. You will find the exam is a piece of cake with the help of our SVC-19A Test study materials.
With the SVC-19A Test training pdf, you can get the knowledge you want in the actual test, so you do not need any other study material. If the SVC-19A Test exam is coming and the time is tense, it is better to choose our SVC-19A Test test engine dumps.
SVC-19A PDF DEMO:
QUESTION NO: 1
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C
QUESTION NO: 2
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E
QUESTION NO: 3
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B
QUESTION NO: 4
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G
QUESTION NO: 5
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D
And so many of our loyal customers have achieved their dreams with the help of our Microsoft PL-500-CN exam questions. Immediately after you have made a purchase for our IBM C1000-180 practice dumps, you can download our IBM C1000-180 study materials to make preparations. If you have bought the Huawei H28-111_V1.0 exam questions before, then you will know that we have free demos for you to download before your purchase. If you want to buy our Microsoft AI-900-CN training guide in a preferential price, that’s completely possible. By concluding quintessential points into SAP C_TS422_2023 actual exam, you can pass the exam with the least time while huge progress.
Updated: May 28, 2022