Our Omgzlook can have a good and quick provide of professional study materials about Apple certification SVC-19A Rate exam. Our Omgzlook IT experts are very experienced and their study materials are very close to the actual exam questions, almost the same. Omgzlook is a convenient website specifically for people who want to take the certification exams, which can effectively help the candidates to pass the exam. After you purchase our SVC-19A Rate learning materials, we will still provide you with excellent service. Our customer service is 24 hours online, you can contact us any time you encounter any problems. So you can choose an appropriate quick training from Omgzlook to pass the exam.
AppleCare Technician Training SVC-19A We understand your itching desire of the exam.
If you are a beginner, and if you want to improve your professional skills, Omgzlook Apple SVC-19A - Apple Service Fundamentals Exam Rate exam braindumps will help you to achieve your desire step by step. As a responsible company over ten years, we are trustworthy. In the competitive economy, this company cannot remain in the business for long.
They used their knowledge and experience as well as the ever-changing IT industry to produce the material. The effect of Omgzlook's Apple SVC-19A Rate exam training materials is reflected particularly good by the use of the many candidates. If you participate in the IT exam, you should not hesitate to choose Omgzlook's Apple SVC-19A Rate exam training materials.
To help you pass the Apple SVC-19A Rate exam is our goal.
Omgzlook can not only save you valuable time, but also make you feel at ease to participate in the exam and pass it successfully. Omgzlook has good reliability and a high reputation in the IT professionals. You can free download the part of Apple SVC-19A Rate exam questions and answers Omgzlook provide as an attempt to determine the reliability of our products. I believe you will be very satisfied of our products. I have confidence in our Omgzlook products that soon Omgzlook's exam questions and answers about Apple SVC-19A Rate will be your choice and you will pass Apple certification SVC-19A Rate exam successfully. It is wise to choose our Omgzlook and Omgzlook will prove to be the most satisfied product you want.
Our products are just suitable for you. Our SVC-19A Rate exam training dumps will help you master the real test and prepare well for your exam.
SVC-19A PDF DEMO:
QUESTION NO: 1
Helena dropped her iPhone 8 and shattered the display. Her technician, Carlos, aligned with her disappointment and assured her that he could get it fixed that day. She began crying and asked to speak to a manager. What should Carlos have done to keep the situation from escalating? (Choose two.)
A. Carlos should have let the customer know that he is not authorized to override the cost of the replacement.
B. Nothing. The customer is just an unreasonable person. Carlos has no control over the policy, and she has to accept that.
C. Carlos should have built rapport with his customer by getting to know her as a person. He may have found out that something frustrating happened before coming in to the store, and she is already upset.
D. Carlos should have brought in a manager as soon as he saw that it was accidental damage. These situations never go well, and they usually end in a manager giving the repair to the customer for free.
E. Carlos should have acknowledged how important it is to have a working iPhone, especially because it is more than just a phone to most people.
Answer: C,E
QUESTION NO: 2
Please refer to the following information to answer the questions on the right.
Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.
She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.
Based on the information Debra provided, which of the following resources can you share with her that explains the cause of the issue?
A. Apple VMI Guide
B. GSX Troubleshooting articles
C. Apple Service Guide
D. Apple Support articles
Answer: C
QUESTION NO: 3
Which of the following statements empathize with the customer or helps resolve a conflict?
(Choose three.)
A. "I'm sorry to hear that."
B. "Calm down. You are being ridiculous."
C. "It is not possible to repair it by Monday."
D. "You are right. I would be frustrated as well."
E. "Please control yourself. That is not how it works."
F. "These devices are expensive, I cannot change that."
G. "I can understand why you are upset."
Answer: A,D,G
QUESTION NO: 4
Tony would like to create a new Apple ID to use with iTunes. It is his preference not to give his credit card information.
Which of the following is the correct statement about his situation?
A. Tony will not be able to use an Apple ID with iTunes unless he is willing to give credit card information.
B. Tony can create an Apple ID in iTunes without a credit card or other payment method.
C. Tony will have to purchase an iTunes gift card before he can setup his Apple I
D. Tony will have to use a bank account and routing number to setup his Apple I
Answer: B
QUESTION NO: 5
How would you define a "positive no" to a co-worker?
A. You say no with a positive voice inflection.
B. It's leading with "no" and not engaging in any further conversation with the customer.
C. Lead with a positive then switch to a negative, such as, "Definitely not."
D. It is a way to correct a customer by informing them of what you can do.
Answer: D
PMI DASM - The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. You will get your SAP C-S4CS-2408 certification with little time and energy by the help of out dumps. Huawei H19-315 - If you buy the Omgzlook's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. As we all know, it is not an easy thing to gain the IBM C1000-185 certification. In order to meet the demand of most of the IT employees, Omgzlook's IT experts team use their experience and knowledge to study the past few years Apple certification SAP C_C4H41_2405 exam questions.
Updated: May 28, 2022