Convenience of the online version of our CRT-261 Sheet study materials is mainly reflected in the following aspects: on the one hand, the online version is not limited to any equipment. You are going to find the online version of our CRT-261 Sheet exam prep applies to all electronic equipment, including telephone, computer and so on. On the other hand, if you decide to use the online version of our CRT-261 Sheet study materials, you don’t need to worry about no network. Come and buy our CRT-261 Sheet study guide, you will be benefited from it. As long as you free download the demos of our CRT-261 Sheet exam braindumps, you will be surprised by the high quality. Also, we offer 1 year free updates to our CRT-261 Sheet exam esteemed users; and these updates will be entitled to your account right from the date of purchase.
Salesforce Service Cloud Consultant CRT-261 It can help you to pass the exam successfully.
With CRT-261 - Certification Preparation for Service Cloud Consultant Sheet study engine, you will get rid of the dilemma that you work hard but cannot improve. You can choose other products, but you have to know that Omgzlook can bring you infinite interests. Only Omgzlook can guarantee you 100% success.
In order to facilitate the user's offline reading, the CRT-261 Sheet study braindumps can better use the time of debris to learn, especially to develop PDF mode for users. In this mode, users can know the CRT-261 Sheet prep guide inside the learning materials to download and print, easy to take notes on the paper, and weak link of their memory, at the same time, every user can be downloaded unlimited number of learning, greatly improve the efficiency of the users with our CRT-261 Sheet exam questions. Or you will forget the so-called good, although all kinds of digital device convenient now we read online, but many of us are used by written way to deepen their memory patterns.
Salesforce CRT-261 Sheet - So try to trust us.
Have you signed up for Salesforce CRT-261 Sheet exam? Will masses of reviewing materials and questions give you a headache? Omgzlook can help you to solve this problem. It is absolutely trustworthy website. Only if you choose to use exam dumps Omgzlook provides, you can absolutely pass your exam successfully. You spend lots of time on these reviewing materials you don't know whether it is useful to you, rather than experiencing the service Omgzlook provides for you. So, hurry to take action.
Our windows software and online test engine of the CRT-261 Sheet exam questions are suitable for all age groups. At the same time, our operation system is durable and powerful.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Our Omgzlook team devote themselves to studying the best methods to help you pass Microsoft PL-400 exam certification. SAP C-TS410-2022 - After you have used our products, you will certainly have your own experience. What we have done is to make you more confident in SAP P_BTPA_2408 exam. Microsoft PL-400-KR - When choosing a product, you will be entangled. While others are playing games online, you can do online AACE International CCP exam questions.
Updated: May 28, 2022