The most important part is that all contents were being sifted with diligent attention. No errors or mistakes will be found within our CRT-261 Questions practice materials. We stress the primacy of customers’ interests, and make all the preoccupation based on your needs. You must muster up the courage to challenge yourself. It is useless if you do not prepare well. Then our study materials can give you some guidance.
Salesforce Service Cloud Consultant CRT-261 I wish you good luck.
With our exclusive online Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Questions exam training materials, you'll easily through Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant Questions exam. If you fail the exam, we will give a full refund to you. We all know that in the fiercely competitive IT industry, having some IT authentication certificates is very necessary.
It is a professional exam materials that the IT elite team specially tailored for you. Passed the exam certification in the IT industry will be reflected in international value. There are many dumps and training materials providers that would guarantee you pass the Salesforce CRT-261 Questions exam.
Salesforce CRT-261 Questions - So, the competition is in fierce in IT industry.
The empty promise is not enough. So our Omgzlook provides to all customers with the most comprehensive service of the highest quality including the free trial of CRT-261 Questions software before you buy, and the one-year free update after purchase. We will be with you in every stage of your CRT-261 Questions exam preparation to give you the most reliable help. Even if you still failed the CRT-261 Questions certification exam, we will full refund to reduce your economic loss as much as possible.
If you feel it is difficult to prepare for Salesforce CRT-261 Questions and need spend a lot of time on it, you had better use Omgzlook test dumps which will help you save lots of time. What's more, Omgzlook exam dumps can guarantee 100% pass your exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
If you are tired with the screen for study, you can print the HP HPE0-V28 pdf dumps into papers. Adobe AD0-E121 - Moreover, the colleagues and the friends with IT certificate have been growing. EMC D-OME-OE-A-24 - Besides, we will offer you the benefits of 365 days free update. If you have any questions about purchasing EMC D-VXR-DY-23 exam software, you can contact with our online support who will give you 24h online service. The reason that we get good reputation among dump vendors is the most reliable EMC D-DS-FN-23 pdf vce and the best-quality service.
Updated: May 28, 2022