Our Omgzlook is the most reliable backing for every CRT-261 Questions candidate. All study materials required in CRT-261 Questions exam are provided by Our Omgzlook. Once you purchased our CRT-261 Questions exam dump, we will try our best to help you pass CRT-261 Questions exam. No matter you are the students or the in-service staff you are busy in your school learning, your jobs or other important things and can’t spare much time to learn. But you buy our CRT-261 Questions exam materials you will save your time and energy and focus your attention mainly on your most important thing. By by constantly improving our dumps, our strong technical team can finally take proud to tell you that our CRT-261 Questions exam materials will give you unexpected surprises.
Salesforce Service Cloud Consultant CRT-261 They can be obtained within five minutes.
Salesforce Service Cloud Consultant CRT-261 Questions - Certification Preparation for Service Cloud Consultant If you fail, don't forget to learn your lesson. If you like to take notes randomly according to your own habits while studying, we recommend that you use the PDF format of our CRT-261 Real Braindumps study guide. And besides, you can take it with you wherever you go for it is portable and takes no place.
Downloading the CRT-261 Questions free demo doesn't cost you anything and you will learn about the pattern of our practice exam and the accuracy of our CRT-261 Questions test answers. We constantly check the updating of CRT-261 Questions vce pdf to follow the current exam requirement and you will be allowed to free update your pdf files one-year. Don't hesitate to get help from our customer assisting.
Salesforce CRT-261 Questions - And a brighter future is waiting for you.
Discount is being provided to the customer for the entire Salesforce CRT-261 Questions preparation suite. These CRT-261 Questions learning materials include the CRT-261 Questions preparation software & PDF files containing sample Interconnecting Salesforce CRT-261 Questions and answers along with the free 90 days updates and support services. We are facilitating the customers for the Salesforce CRT-261 Questions preparation with the advanced preparatory tools.
We believe our study materials will be very useful and helpful for all people who are going to prepare for the CRT-261 Questions exam. There are a lot of excellent experts and professors in our company.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 3
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Our HP HPE6-A73 study materials offer you a free trial service, and you can download our trial questions bank for free. HP HPE2-T37 - All customers have the right to choose the most suitable version according to their need after buying our study materials. Splunk SPLK-1005 - Omgzlook's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand. VMware 2V0-32.22 - No one complain about the complexity of their jobs. You can also avail of the free demo so that you will have an idea how convenient and effective our EMC D-PDD-OE-23 exam dumps are for EMC D-PDD-OE-23 certification.
Updated: May 28, 2022