We will solve your problem immediately and let you have CRT-261 Pdf exam questions in the least time for you to study. We know that time is really important to you. So that as long as we receive you email or online questions about our CRT-261 Pdf study materials, then we will give you information as soon as possible. If you choose Omgzlook, but you do not successfully pass the examination, Omgzlook will give you a full refund. Omgzlook is a specialized IT certification exam training website which provide you the targeted exercises and current exams. Everyone is not willing to fall behind, but very few people take the initiative to change their situation.
Salesforce Service Cloud Consultant CRT-261 Everyone has their own life planning.
Besides, the price of our CRT-261 - Certification Preparation for Service Cloud Consultant Pdf learning guide is very favourable even the students can afford it. It's better to hand-lit own light than look up to someone else's glory. Omgzlook Salesforce New CRT-261 Practice Test Fee exam training materials will be the first step of your achievements.
And we are grimly determined and confident in helping you. With professional experts and brilliant teamwork, our CRT-261 Pdf practice materials have helped exam candidates succeed since the beginning. To make our CRT-261 Pdf simulating exam more precise, we do not mind splurge heavy money and effort to invite the most professional teams into our group.
You cannot blindly prepare for Salesforce CRT-261 Pdf exam.
As you can see that on our website, we have free demos of the CRT-261 Pdf study materials are freebies for your information. In case you are tentative about their quality, we give these demos form which you could get the brief outline and questions closely related with the CRT-261 Pdf exam materials. And it is quite easy to free download the demos of the CRT-261 Pdf training guide, you can just click on the demos and input your email than you can download them in a second.
CRT-261 Pdf answers real questions can help candidates have correct directions and prevent useless effort. If you still lack of confidence in preparing your exam, choosing a good CRT-261 Pdf answers real questions will be a wise decision for you, it is also an economical method which is saving time, money and energy.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 5
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
With Netskope NSK101 training materials, you can easily memorize all important points of knowledge without rigid endorsements. If you choose to buy our OMSB OMSB_OEN study pdf torrent, it is no need to purchase anything else or attend extra training. You can practice anytime, anywhere, practice repeatedly, practice with others, and even purchase together with othersCyberArk CPC-SEN learning dumps make every effort to help you save money and effort, so that you can pass the exam with the least cost. The latest training materials are tested by IT experts and certified trainers who studied DAMA CDMP-RMD exam questions for many years. So stop idling away your precious time and begin your review with the help of our Juniper JN0-214 learning quiz as soon as possible, and you will pass the exam in the least time.
Updated: May 28, 2022