Understanding and mutual benefits are the cordial principles of services industry. We know that tenet from the bottom of our heart, so all parts of service are made due to your interests. By offering the most considerate after-sales services of CRT-261 Pdf exam torrent materials for you, our whole package services have become famous and if you hold any questions after buying Certification Preparation for Service Cloud Consultant prepare torrent, get contact with our staff at any time, they will solve your problems with enthusiasm and patience. In order to help customers solve the problem, our Certification Preparation for Service Cloud Consultant test torrent support the printing of page. We will provide you with three different versions, the PDF version allow you to switch our CRT-261 Pdf study torrent on paper. After you have successfully paid, you can immediately receive CRT-261 Pdf test guide from our customer service staff, and then you can start learning immediately.
Salesforce Service Cloud Consultant CRT-261 Many customers may be doubtful about our price.
Even if you have a week foundation, I believe that you will get the certification by using our CRT-261 - Certification Preparation for Service Cloud Consultant Pdf study materials. Our Sample CRT-261 Questions exam questions are compiled by experts and approved by authorized personnel and boost varied function so that you can learn Sample CRT-261 Questions test torrent conveniently and efficiently. We provide free download and tryout before your purchase and if you fail in the exam we will refund you in full immediately at one time.
You are the best and unique in the world. Just be confident to face new challenge! As the old saying tells that, he who doesn't go advance will lose his ground.
Salesforce CRT-261 Pdf - In modern society, we are busy every day.
At the fork in the road, we always face many choices. When we choose job, job are also choosing us. Today's era is a time of fierce competition. Our CRT-261 Pdf exam question can make you stand out in the competition. Why is that? The answer is that you get the certificate. What certificate? Certificates are certifying that you have passed various qualifying examinations. Watch carefully you will find that more and more people are willing to invest time and energy on the CRT-261 Pdf exam, because the exam is not achieved overnight, so many people are trying to find a suitable way.
What is more, there are extra place for you to make notes below every question of the CRT-261 Pdf practice quiz. Don't you think it is quite amazing? Just come and have a try!
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Secondly, the price of the IBM C1000-178 study materials is favourable. In order to meet a wide range of tastes, our company has developed the three versions of the Pegasystems PEGACPBA88V1 preparation questions, which includes PDF version, online test engine and windows software. Our company has established a long-term partnership with those who have purchased our SAP C_HRHPC_2405 exam guides. We can promise that the WGU Managing-Human-Capital prep guide from our company will help you prepare for your exam well. And our IIA IIA-CHAL-QISA study materials always contain the latest exam Q&A.
Updated: May 28, 2022