To ensure excellent score in the exam, CRT-261 Format braindumps are the real feast for all exam candidates. They contain questions and answers on all the core points of your exam syllabus. Most of these questions are likely to appear in the CRT-261 Format real exam. Wanting to upgrade yourself, are there plans to take Salesforce CRT-261 Format exam? If you want to attend CRT-261 Format exam, what should you do to prepare for the exam? Maybe you have found the reference materials that suit you. And then are what materials your worthwhile option? Do you have chosen Omgzlook Salesforce CRT-261 Format real questions and answers? If so, you don't need to worry about the problem that can't pass the exam. We have considerate services as long as you need us.
Salesforce Service Cloud Consultant CRT-261 At first, it can be only used on PC.
Different from other similar education platforms, the CRT-261 - Certification Preparation for Service Cloud Consultant Format quiz guide will allocate materials for multi-plate distribution, rather than random accumulation without classification. Our CRT-261 Valid Exam Collection Sheet free dumps demo will provide you some basic information for the accuracy of our exam materials. All questions and answers in our CRT-261 Valid Exam Collection Sheet real dumps are tested by our certified trainers with rich experience and one or two days is enough for you practicing valid CRT-261 Valid Exam Collection Sheet exam pdf.
We will send our CRT-261 Format exam guide within 10 minutes after your payment. You can check your mailbox ten minutes after payment to see if our CRT-261 Format exam guide are in. What we attach importance to in the transaction of latest CRT-261 Format quiz prep is for your consideration about high quality and efficient products and time-saving service.
Salesforce CRT-261 Format - You’ve heard it right.
Having been handling in this line for more than ten years, we can assure you that our CRT-261 Format study questions are of best quality and reasonable prices for your information. We offer free demos of the latest version covering all details of our CRT-261 Format exam braindumps available at present as representatives. So CRT-261 Format practice materials come within the scope of our business activities. Choose our CRT-261 Format learning guide, you won't regret!
Besides, the pollster conducted surveys of public opinions of our CRT-261 Format study engine and get desirable outcomes that more than 98 percent of exam candidates feel rewarding after using our CRT-261 Format actual exam. And we enjoy their warm feedbacks to show and prove that we really did a good job in this career.
CRT-261 PDF DEMO:
QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
Snowflake DEA-C01 study engine is very attentive to provide a demo for all customers who concerned about our products, whose purpose is to allow customers to understand our product content before purchase. The latest SAP C_BW4H_2404 quiz torrent can directly lead you to the success of your career. Our considerate service is not only reflected in the purchase process, but also reflected in the considerate after-sales assistance on our Nutanix NCP-CI-Azure exam questions. The PDF version of our The Open Group OGEA-101 test braindumps provide demo for customers; you will have the right to download the demo for free if you choose to use the PDF version. Blue Prism ROM2 - We only use the certificated experts and published authors to compile our study materials and our products boost the practice test software to test the clients’ ability to answer the questions.
Updated: May 28, 2022