Concentrated all our energies on the study CRT-261 Feedback learning guide we never change the goal of helping candidates pass the exam. Our CRT-261 Feedback test questions’ quality is guaranteed by our experts’ hard work. So what are you waiting for? Just choose our CRT-261 Feedback exam materials, and you won’t be regret. While you are learning with our CRT-261 Feedback quiz guide, we hope to help you make out what obstacles you have actually encountered during your approach for CRT-261 Feedback exam torrent through our PDF version, only in this way can we help you win the CRT-261 Feedback certification in your first attempt. Under the tremendous stress of fast pace in modern life, this version of our CRT-261 Feedback test prep suits office workers perfectly. What is more, we offer supplementary content like updates for one year after your purchase.
Our CRT-261 Feedback practice quiz is unique in the market.
Salesforce Service Cloud Consultant CRT-261 Feedback - Certification Preparation for Service Cloud Consultant What are you waiting for? Come and buy it now. All intricate points of our Latest CRT-261 Cram Materials study guide will not be challenging anymore. They are harbingers of successful outcomes.
CRT-261 Feedback study guide not only apply to students, but also apply to office workers; not only apply to veterans in the workplace, but also apply to newly recruited newcomers. CRT-261 Feedback guide torrent uses a very simple and understandable language, to ensure that all people can read and understand. Are you still feeling distressed for expensive learning materials? Are you still struggling with complicated and difficult explanations in textbooks? Do you still hesitate in numerous tutorial materials? CRT-261 Feedback study guide can help you to solve all these questions.
Salesforce CRT-261 Feedback - Success is has method.
Our CRT-261 Feedback real dumps has received popular acceptance worldwide with tens of thousands of regular exam candidates who trust our proficiency. Up to now, the passing rate is 98 to 100 percent. What made our CRT-261 Feedback study guide so amazing? The answer that we only supply the latest and valid CRT-261 Feedback exam braindumps for our customers and first-class after-sales services come after the first-class CRT-261 Feedback learning engine. We're also widely praised by our perfect services.
Salesforce CRT-261 Feedback certification exam is very important for every IT person. With this certification you will not be eliminated, and you will be a raise.
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
We regard the customer as king so we put a high emphasis on the trust of every users, therefore our security system can protect you both in payment of ACAMS CAMS-CN guide braindumps and promise that your computer will not be infected during the process of payment on our ACAMS CAMS-CN study materials. Blue Prism ROM2 - The candidates have not enough time to prepare the exam, while Omgzlook certification training materials are to develop to solve the problem. You can contact us at any time if you have any difficulties in the purchase or trial process of our SAP C-S4CFI-2402 exam dumps. EMC D-RP-DY-A-24 - This is because IT experts can master the question point well, so that all questions the candidates may come across in the actual test are included in Omgzlook exam dumps. To ensure excellent score in the exam, SAP C_LIXEA_2404 braindumps are the real feast for all exam candidates.
Updated: May 28, 2022