Our free demos of our CRT-261 Ebook learning questions will help you know our study materials comprehensively. As we have three different kinds of the CRT-261 Ebook practice braindumps, accordingly we have three kinds of the free demos as well. They are a small part of the questions and answers of the CRT-261 Ebook learning quiz. In today's society, high efficiency is hot topic everywhere. So we designed training materials which have hign efficiency for the majority of candidates. Then after deliberate considerations, you can directly purchase the most suitable one for yourself.
Salesforce Service Cloud Consultant CRT-261 Never say you can not do it.
Salesforce Service Cloud Consultant CRT-261 Ebook - Certification Preparation for Service Cloud Consultant Although we might come across many difficulties during pursuing our dreams, we should never give up. In addition, the exam qualification can prove that you have high skills. However, like all the exams, Salesforce Authentic CRT-261 Exam Questions test is also very difficult.
Here our CRT-261 Ebook study materials are tailor-designed for you. Living in such a world where competitiveness is a necessity that can distinguish you from others, every one of us is trying our best to improve ourselves in every way. It has been widely recognized that the CRT-261 Ebook exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era.
Salesforce CRT-261 Ebook - Omgzlook has a huge IT industry elite team.
Are you facing challenges in your career? Would you like to better prove yourself to others by improving your ability? Would you like to have more opportunities to get promoted? Hurry to sign up for IT certification exam and get the IT certificate. Salesforce certification exam is one of the important exams. If you obtain Salesforce certificate, you will get a great help. Because Salesforce CRT-261 Ebook certification test is a very important exam, you can begin with passing CRT-261 Ebook test. Are you wandering how to pass rapidly CRT-261 Ebook certification exam? Omgzlook certification training dumps can help you to achieve your goals.
Now many IT professionals agree that Salesforce certification CRT-261 Ebook exam certificate is a stepping stone to the peak of the IT industry. Salesforce certification CRT-261 Ebook exam is an exam concerned by lots of IT professionals.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Recently, SAP C-BW4H-2404 exam certification, attaching more attention from more and more people in IT industry, has become an important standard to balance someone's IT capability. ISACA CISM-CN - Omgzlook's expert team is a large team composed of senior IT professionals. To resolve your doubts, we assure you that if you regrettably fail the VMware 6V0-32.24 exam, we will full refund all the cost you buy our study materials. IT professionals who gain Salesforce HP HP2-I67 authentication certificate must have a higher salary than the ones who do not have the certificate and their position rising space is also very big, who will have a widely career development prospects in the IT industry in. Salesforce CRT-403 - People's success lies in their good use of every change to self-improve.
Updated: May 28, 2022