Our CRT-261 Ebook learning materials are just staring points for exam candidates, and you may meet several challenging tasks or exams in the future about computer knowledge, we can still offer help. Need any help, please contact with us again! All time and energy you devoted to the CRT-261 Ebook preparation quiz is worthwhile. In order to pass Salesforce certification CRT-261 Ebook exam disposably, you must have a good preparation and a complete knowledge structure. Omgzlook can provide you the resources to meet your need. Many people, especially the in-service staff, are busy in their jobs, learning, family lives and other important things and have little time and energy to learn and prepare the exam.
Salesforce Service Cloud Consultant CRT-261 It can help a lot of people achieve their dream.
Salesforce Service Cloud Consultant CRT-261 Ebook - Certification Preparation for Service Cloud Consultant For a better understanding of their features, please follow our website and try on them. Omgzlook's training course has a high quality, which its practice questions have 95% similarity with real examination. If you use Omgzlook's product to do some simulation test, you can 100% pass your first time to attend IT certification exam.
Besides, we are punctually meeting commitments to offer help on CRT-261 Ebook study materials. So there is no doubt any information you provide will be treated as strictly serious and spare you from any loss of personal loss. There are so many success examples by choosing our CRT-261 Ebook guide quiz, so we believe you can be one of them.
More and more people choose Salesforce Salesforce CRT-261 Ebook exam.
If you require any further information about either our CRT-261 Ebook preparation exam or our corporation, please do not hesitate to let us know. High quality CRT-261 Ebook practice materials leave a good impression on the exam candidates and bring more business opportunities in the future. And many of our cutomers use our CRT-261 Ebook exam questions as their exam assistant and establish a long cooperation with us.
Our Salesforce CRT-261 Ebook exam training materials contains questions and answers. Our experienced team of IT experts through their own knowledge and experience continue to explore the exam information.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C
QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B
QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C
QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
Provided that you lose your exam with our Adobe AD0-E121 exam questions unfortunately, you can have full refund or switch other version for free. Snowflake COF-C02 - According to the needs of the candidate, they consider the issue from all angles, and manufacturing applicability exam training materials. Perhaps you haven't heard of our company's brand yet, although we are becoming a leader of Microsoft AZ-104 exam questions in the industry. Microsoft SC-200 - At the same time, we also constantly upgrade our training materials. To address this issue, our EMC D-VXR-DY-23 actual exam offers three different versions for users to choose from.
Updated: May 28, 2022