Believe us because the CRT-261 Ebook test prep are the most useful and efficient, and the CRT-261 Ebook exam preparation will make you master the important information and the focus of the exam. We are sincerely hoping to help you pass the exam. You can learn our CRT-261 Ebook test prep in the laptops or your cellphone and study easily and pleasantly as we have different types, or you can print our PDF version to prepare your exam which can be printed into papers and is convenient to make notes. Your selection on the riht tool to help your pass the CRT-261 Ebook exam and get the according certification matters a lot for the right CRT-261 Ebook exam braindumps will spread you a lot of time and efforts. Our CRT-261 Ebook study guide is the most reliable and popular exam product in the marcket for we only sell the latest CRT-261 Ebook practice engine to our clients and you can have a free trial before your purchase. As is known to all, CRT-261 Ebook practice guide simulation plays an important part in the success of exams.
Salesforce Service Cloud Consultant CRT-261 Trust us and you will get success for sure!
As long as you follow with our CRT-261 - Certification Preparation for Service Cloud Consultant Ebook study guide, you are doomed to achieve your success. One more to mention, we can help you make full use of your sporadic time to absorb knowledge and information. We would like to provide our customers with different kinds of CRT-261 Test Dumps Free practice guide to learn, and help them accumulate knowledge and enhance their ability.
CRT-261 Ebook exam practice software allows you to practice on real CRT-261 Ebook questions. The CRT-261 Ebook Practice Exam consists of multiple practice modes, with practice history records and self-assessment reports. You can customize the practice environment to suit your learning objectives.
Salesforce CRT-261 Ebook - You can totally rely on us.
If you buy online classes, you will need to sit in front of your computer on time at the required time; if you participate in offline counseling, you may need to take an hour or two of a bus to attend class. But if you buy CRT-261 Ebook test guide, things will become completely different. Unlike other learning materials on the market, Certification Preparation for Service Cloud Consultant torrent prep has an APP version. You can download our app on your mobile phone. And then, you can learn anytime, anywhere. Whatever where you are, whatever what time it is, just an electronic device, you can do exercises. With Certification Preparation for Service Cloud Consultant torrent prep, you no longer have to put down the important tasks at hand in order to get to class; with CRT-261 Ebook exam questions, you don’t have to give up an appointment for study.
Omgzlook's study guides are your best ally to get a definite success in CRT-261 Ebook exam. The guides contain excellent information, exam-oriented questions and answers format on all topics of the certification syllabus.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
The mails provide the links and if only the clients click on the links they can log in our software immediately to learn our Microsoft MB-335 guide materials. If for any reason, a candidate fails in HP HP2-I72 exam then he will be refunded his money after the refund process. Microsoft MS-700 - Our company keeps pace with contemporary talent development and makes every learners fit in the needs of the society. One way to makes yourself competitive is to pass the Juniper JN0-1103 certification exams. We will adopt and consider it into the renovation of the HP HPE0-S59 exam guide.
Updated: May 28, 2022