So, there is considerate and concerted cooperation for your purchasing experience accompanied with patient staff with amity. You can find them on our official website, and we will deal with everything once your place your order. To make your review more comfortable and effective, we made three versions as well as a series of favorable benefits for you. Comparing to other dumps vendors, the price of our CRT-261 Dumps questions and answers is reasonable for every candidate. You will grasp the overall knowledge points of CRT-261 Dumps actual test with our pass guide and the accuracy of our CRT-261 Dumps exam answers will enable you spend less time and effort. New questions will be added into the study materials, unnecessary questions will be deleted from the CRT-261 Dumps exam simulation.
Salesforce Service Cloud Consultant CRT-261 Your life will be even more exciting.
With all the questons and answers of our CRT-261 - Certification Preparation for Service Cloud Consultant Dumps study materials, your success is 100% guaranteed. With our CRT-261 Latest Exam Simulator Fee study materials, you can have different and pleasure study experience as well as pass CRT-261 Latest Exam Simulator Fee exam easily. In order to meet the different need from our customers, the experts and professors from our company designed three different versions of our CRT-261 Latest Exam Simulator Fee exam questions for our customers to choose, including the PDF version, the online version and the software version.
If you decide to buy our CRT-261 Dumps test guide, the online workers of our company will introduce the different function to you. You will have a deep understanding of the three versions of our CRT-261 Dumps exam questions. We believe that you will like our products.
Salesforce CRT-261 Dumps - You are the best and unique in the world.
As we enter into such a competitive world, the hardest part of standing out from the crowd is that your skills are recognized then you will fit into the large and diverse workforce. The CRT-261 Dumps certification is the best proof of your ability. However, it’s not easy for those work officers who has less free time to prepare such an CRT-261 Dumps exam. Here comes CRT-261 Dumps exam materials which contain all of the valid CRT-261 Dumps study questions. You will never worry about the CRT-261 Dumps exam.
In the meantime, all your legal rights will be guaranteed after buying our CRT-261 Dumps study materials. For many years, we have always put our customers in top priority.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
So we never stop the pace of offering the best services and WGU Integrated-Physical-Sciences practice materials for you. Even the HP HPE6-A78 test syllabus is changing every year; our experts still have the ability to master the tendency of the important knowledge as they have been doing research in this career for years. Our UiPath UiPath-ABAv1 study materials provide a promising help for your UiPath UiPath-ABAv1 exam preparation whether newbie or experienced exam candidates are eager to have them. Salesforce Marketing-Cloud-Account-Engagement-Specialist - So do not hesitate and hurry to buy our study materials. By analyzing the syllabus and new trend, our American College of Rheumatology RhMSUS practice engine is totally in line with this exam for your reference.
Updated: May 28, 2022