No matter in the day or on the night, you can consult us the relevant information about our CRT-261 Dumps preparation exam through the way of chatting online or sending emails. I’m sure our 24-hour online service will not disappoint you as we offer our service 24/7 on our CRT-261 Dumps study materials. And we will give you the most considerate suggestions on our CRT-261 Dumps learning guide with all our sincere and warm heart. Why we give a promise that once you fail the exam with our dump, we guarantee a 100% full refund of the dump cost to you, as all those who have pass the exam successfully with our CRT-261 Dumps exam dumps give us more confidence to make the promise of "No help, full refund". CRT-261 Dumps exam is difficult to pass, but it is an important reflection of ability for IT workers in IT industry. Our company provides convenient service to the clients all around the world so that the clients all around the world can use our CRT-261 Dumps study materials efficiently.
Salesforce Service Cloud Consultant CRT-261 As long as the road is right, success is near.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the CRT-261 - Certification Preparation for Service Cloud Consultant Dumps study dump. Using CRT-261 Clear Exam real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our CRT-261 Dumps study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of CRT-261 Dumps training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose CRT-261 Dumps exam questions.
Salesforce CRT-261 Dumps - Everything is changing so fast.
If you want to buy Salesforce CRT-261 Dumps exam study guide online services, then we Omgzlook is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
And we always have a very high hit rate on the CRT-261 Dumps study guide by our customers for our high pass rate is high as 98% to 100%. No matter where you are or what you are, CRT-261 Dumps practice questions promises to never use your information for commercial purposes.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
SAP C-TS4FI-2023 - This will not only lead to a waste of training costs, more importantly, the candidates wasted valuable time. Oracle 1Z0-106 - A lot of our loyal customers are very familiar with their characteristics. Are you IT person? Do you want to succeed? If you want to succeed, please do to buy Omgzlook's Salesforce SAP C-C4H41-2405 exam training materials. If you really want to pass the IBM C1000-107 exam faster, choosing a professional product is very important. To pass the Salesforce SAP C-THR82-2405 exam, in fact, is not so difficult, the key is what method you use.
Updated: May 28, 2022