Later, if there is an update, our system will automatically send you the latest Certification Preparation for Service Cloud Consultant version. At the same time, choose the appropriate payment method, such as SWREG, DHpay, etc. Next, enter the payment page, it is noteworthy that we only support credit card payment, do not support debit card. If you are going to take Salesforce CRT-261 Dump certification exam, it is essential to use CRT-261 Dump training materials. If you are looking for reference materials without a clue, stop！If you don't know what materials you should use, you can try Omgzlook Salesforce CRT-261 Dump exam dumps. If you really want to get the certificate successfully, only CRT-261 Dump guide materials with intrinsic contents can offer help they are preeminent materials can satisfy your both needs of studying or passing with efficiency.
You cannot blindly prepare for CRT-261 Dump exam.
And it is quite easy to free download the demos of the CRT-261 - Certification Preparation for Service Cloud Consultant Dump training guide, you can just click on the demos and input your email than you can download them in a second. Latest CRT-261 Exam Fee answers real questions can help candidates have correct directions and prevent useless effort. If you still lack of confidence in preparing your exam, choosing a good Latest CRT-261 Exam Fee answers real questions will be a wise decision for you, it is also an economical method which is saving time, money and energy.
With CRT-261 Dump exam torrent, you no longer need to spend money to hire a dedicated tutor to explain it to you, even if you are a rookie of the industry, you can understand everything in the materials without any obstacles. With CRT-261 Dump exam questions, your teacher is no longer one person, but a large team of experts who can help you solve all the problems you have encountered in the learning process. CRT-261 Dump study material has a high quality service team.
Salesforce CRT-261 Dump - Then join our preparation kit.
CRT-261 Dump exam materials provide you the best learning prospects, by employing minimum exertions through the results are satisfyingly surprising, beyond your expectations. Despite the intricate nominal concepts, CRT-261 Dump exam dumps questions have been streamlined to the level of average candidates, pretense no obstacles in accepting the various ideas. The combination of CRT-261 Dump Exam practice software and PDF Questions and Answers make the preparation easier and increase the chances to get higher score in the CRT-261 Dump exam.
What most useful is that PDF format of our CRT-261 Dump exam materials can be printed easily, you can learn it everywhere and every time you like. It is really convenient for candidates who are busy to prepare the exam.
CRT-261 PDF DEMO:
QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C
QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Omgzlook is the best platform, which offers braindumps for SAP C_S43_2022 Certification exam duly prepared by experts. In short, the guidance of our Microsoft AZ-800 practice questions will amaze you. These free web sources are significant for MuleSoft MCIA-Level-1 certification syllabus. Microsoft AZ-800 - You need to concentrate on memorizing the wrong questions. Moreover if you are not willing to continue our PRINCE2 PRINCE2Foundation test braindumps service, we would delete all your information instantly without doubt.
Updated: May 28, 2022