It will be easy for you to find your prepared learning material. If you are suspicious of our CRT-261 Cbt exam questions, you can download the free demo from our official websites. Our CRT-261 Cbt training materials have won great success in the market. To all customers who bought our CRT-261 Cbt pdf torrent, all can enjoy one-year free update. We will send you the latest version immediately once we have any updating about this test. Just come and have a try on our CRT-261 Cbt study questions!
Salesforce Service Cloud Consultant CRT-261 This version is software.
Salesforce Service Cloud Consultant CRT-261 Cbt - Certification Preparation for Service Cloud Consultant So you don’t need to wait for a long time and worry about the delivery time or any delay. The most important is that our test engine enables you practice CRT-261 Instant Access exam pdf on the exact pattern of the actual exam. Our IT professionals have made their best efforts to offer you the latest CRT-261 Instant Access study guide in a smart way for the certification exam preparation.
Because our materials not only has better quality than any other same learn products, but also can guarantee that you can pass the CRT-261 Cbt exam with ease. With the rapid development of computer, network, and semiconductor techniques, the market for people is becoming more and more hotly contested. Passing a CRT-261 Cbt exam to get a certificate will help you to look for a better job and get a higher salary.
Salesforce CRT-261 Cbt - Just buy it and you will love it!
At this time, you will stand out in the interview among other candidates with the CRT-261 Cbt certification. Constant improvement is significant to your career development. Your current achievements cannot represent your future success. Never stop advancing. Come to study our CRT-261 Cbt learning materials. Stick to the end, victory is at hand. Action always speaks louder than words. With the help of our CRT-261 Cbt study questions, you can reach your dream in the least time.
If you are satisfied with our CRT-261 Cbt training guide, come to choose and purchase. If you buy the Software or the APP online version of our CRT-261 Cbt study materials, you will find that the timer can aid you control the time.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 5
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C
Our VMware 2V0-33.22PSE exam materials are famous among candidates. All experts and professors of our company have been trying their best to persist in innovate and developing the SAP C_S4FTR_2023 test training materials all the time in order to provide the best products for all people and keep competitive in the global market. Microsoft MS-102 - With meticulous care design, our study materials will help all customers pass their exam in a shortest time. Our ACAMS CAMS-CN learning questions will inspire your motivation to improve yourself. Although a lot of products are cheap, but the quality is poor, perhaps users have the same concern for our latest Amazon SOA-C02 exam dump.
Updated: May 28, 2022