It is targeted, and guarantee that you can pass the exam. This training matrial is not only have reasonable price, and will save you a lot of time. You can use the rest of your time to do more things. You need to be responsible for your career development. The assistance of our CRT-261 Book guide question dumps are beyond your imagination. Education degree just mean that you have this learning experience only.
Salesforce Service Cloud Consultant CRT-261 Our products are just suitable for you.
Salesforce Service Cloud Consultant CRT-261 Book - Certification Preparation for Service Cloud Consultant The training materials of Omgzlook are developed by many IT experts' continuously using their experience and knowledge to study, and the quality is very good and have very high accuracy. You will get your Reliable CRT-261 Dumps Free certification with little time and energy by the help of out dumps. Omgzlook is constantly updated in accordance with the changing requirements of the Salesforce certification.
If you buy the Omgzlook's products, we will not only spare no effort to help you pass the certification exam, but also provide a free update and upgrade service. If the official change the outline of the certification exam, we will notify customers immediately. If we have any updated version of test software, it will be immediately pushed to customers.
Salesforce CRT-261 Book - And IT certification has become a necessity.
Do you want to double your salary in a short time? Yes, it is not a dream. Our CRT-261 Book latest study guide can help you. IT field is becoming competitive; a Salesforce certification can help you do that. If you get a certification with our CRT-261 Book latest study guide, maybe your career will change. A useful certification will bring you much outstanding advantage when you apply for any jobs about Salesforce company or products. Just only dozens of money on CRT-261 Book latest study guide will assist you 100% pass exam and 24-hours worm aid service.
With it, you have done fully prepared to meet this exam. Omgzlook is an excellent source of information on IT Certifications.
CRT-261 PDF DEMO:
QUESTION NO: 1
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 2
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
QUESTION NO: 5
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
Questions and answers from our Microsoft AZ-801 free download files are tested by our certified professionals and the accuracy of our questions are 100% guaranteed. ASQ CQE - Omgzlook helped many people taking IT certification exam who thought well of our exam dumps. We strive for perfection all these years and get satisfactory results with concerted cooperation between experts, and all questions points in our Juniper JN0-280 real exam are devised and written base on the real exam. If you don't want to waste a lot of time and efforts on the exam, you had better select Omgzlook Salesforce SAP C-WZADM-2404 dumps. Remember that each CIW 1D0-623 exam preparation is built from a common certification foundation.CIW 1D0-623 prepareation will provide the most excellent and simple method to pass your CIW 1D0-623 Certification Exams on the first attempt.
Updated: May 28, 2022