The frequently updated of CRT-261 Answers latest torrent can ensure you get the newest and latest study material. You will build confidence to make your actual test a little bit easier with CRT-261 Answers practice vce. The CRT-261 Answers authorized training exams provided by Omgzlook helps you to clear about your strengths and weaknesses before you take the exam. Our CRT-261 Answers study materials can bring you so many benefits because they have the following features. I hope you can use a cup of coffee to learn about our CRT-261 Answers training engine. Our Software version of CRT-261 Answers study materials will be your best assistant.
Salesforce Service Cloud Consultant CRT-261 Other workers are also dedicated to their jobs.
Salesforce Service Cloud Consultant CRT-261 Answers - Certification Preparation for Service Cloud Consultant Please add Omgzlook's training tool in your shopping cart now. Everything is changing so fast. So do not reject challenging new things.
If these training products do not help you pass the exam, we guarantee to refund the full purchase cost. If you want to buy Salesforce CRT-261 Answers exam study guide online services, then we Omgzlook is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost.
Salesforce CRT-261 Answers - We are committed to your success.
Based on the credibility in this industry, our CRT-261 Answers study braindumps have occupied a relatively larger market share and stable sources of customers. Such a startling figure --99% pass rate is not common in this field, but we have made it with our endless efforts. The system of CRT-261 Answers test guide will keep track of your learning progress in the whole course. Therefore, you can have 100% confidence in our CRT-261 Answers exam guide. According to our overall evaluation and research, seldom do we have cases that customers fail the CRT-261 Answers exam after using our study materials. But to relieve your doubts about failure in the test, we guarantee you a full refund from our company by virtue of the related proof of your report card. Of course you can freely change another CRT-261 Answers exam guide to prepare for the next exam. Generally speaking, our company takes account of every client’ difficulties with fitting solutions.
And don't worry about how to pass the test, Omgzlook certification training will be with you. What is your dream? Don't you want to make a career? The answer must be ok.
CRT-261 PDF DEMO:
QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A
QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A
QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E
QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D
QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E
Our SAP C_IEE2E_2404 study braindumps are so popular in the market and among the candidates that is because that not only our SAP C_IEE2E_2404 learning guide has high quality, but also our SAP C_IEE2E_2404 practice quiz is priced reasonably, so we do not overcharge you at all. HP HP2-I73 - Because all questions in the actual test are included in Omgzlook practice test dumps which provide you with the adequate explanation that let you understand these questions well. If you are accustomed to using the printed version of the material, we have a PDF version of the SAP C_DBADM_2404 study tool for you to download and print, so that you can view the learning materials as long as you have free time. ISACA CISM-CN - Education is just a ticket, however really keeping your status is your strength. Actually, some practice materials are shooting the breeze about their effectiveness, but our Salesforce Public-Sector-Solutions training quiz are real high quality practice materials with passing rate up to 98 to 100 percent.
Updated: May 28, 2022