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QUESTION NO: 1
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company.
The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work
Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding?
Each correct answer presents part of the solution.
A. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Field Service Settings.
D. Connect to Maps in Resource Scheduling.
Answer: A,D
Section: Schedule and dispatch work orders
QUESTION NO: 2
You need to set up agreement bookings.
Which three sets of options can you configure? Each correct answer presents a complete solution.
A. Invoice settings
B. Work Order settings
C. Preferences
D. Booking settings
E. Resource's schedule
Answer: A,B,D
QUESTION NO: 3
You are in charge of setting up the new Dynamics 365 CE Field Services environment for your company.
As the field Service Administrator, you need to configure the field service settings for work orders for your environment.
Which three work order settings can be configured by the Field Service Administrator? Each correct answer presents a complete solution.
A. Auto generate work order for agreement booking
B. Work order invoice creation
C. Auto generate resource requirement for work order
D. Default work order type
E. Default work order completed status
Answer: C,D,E
Section: Manage field service mobility
QUESTION NO: 4
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.
A. Update the Max Sync Records setting.
B. Update View filters.
C. Update entity Sync Filter.
D. Update Synchronization setting to Always Full Sync.
E. Update the entity Mode to Online and Offline.
Answer: A,C,E
Section: Manage field service mobility
QUESTION NO: 5
DRAG DROP
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer
Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Section: Manage assets and agreements
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Updated: May 28, 2022