What you need to do is to follow the MB-230 Reliable Practice Questions Files exam guide system at the pace you prefer as well as keep learning step by step. Under the support of our study materials, passing the exam won’t be an unreachable mission. More detailed information is under below. Passing the MB-230 Reliable Practice Questions Files test certification does not only prove that you are competent in some area but also can help you enter in the big company and double your wage. Buying our MB-230 Reliable Practice Questions Files study materials can help you pass the test easily and successfully. You can finish practicing all the contents in our MB-230 Reliable Practice Questions Files practice materials within 20 to 30 hours, and you will be confident enough to attend the exam for our MB-230 Reliable Practice Questions Files exam dumps are exact compiled with the questions and answers of the real exam.
Microsoft Dynamics 365 MB-230 This is a fair principle.
Microsoft Dynamics 365 MB-230 Reliable Practice Questions Files - Microsoft Dynamics 365 Customer Service Functional Consultant We made real test materials in three accessible formats for your inclinations. For difficult knowledge, we will use examples and chart to help you learn better. On the other hand, our Vce MB-230 Exam test guides also focus on key knowledge and points that are difficult to understand to help customers better absorb knowledge.
Though the content of these three versions of our MB-230 Reliable Practice Questions Files study questions is the same, their displays are totally different. And you can be surprised to find that our MB-230 Reliable Practice Questions Files learning quiz is developed with the latest technologies as well. Up to now, there are three versions of MB-230 Reliable Practice Questions Files exam materials for your choice.
Microsoft MB-230 Reliable Practice Questions Files - As old saying goes, all roads lead to Rome.
We emphasize on customers satisfaction, which benefits both exam candidates and our company equally. By developing and nurturing superior customers value, our company has been getting and growing more and more customers. To satisfy the goals of exam candidates, we created the high quality and high accuracy MB-230 Reliable Practice Questions Files real materials for you. By experts who diligently work to improve our practice materials over ten years, all content are precise and useful and we make necessary alternations at intervals.
Then you can go to everywhere without carrying your computers. For it also supports the offline practice.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
As Network Appliance NS0-404 exam questions with high prestige and esteem in the market, we hold sturdy faith for you. Salesforce PDX-101 - Last but not least, our worldwide service after-sale staffs will provide the most considerable and comfortable feeling for you in twenty -four hours a day, as well as seven days a week incessantly. As the captioned description said, our HP HPE0-V27-KR practice materials are filled with the newest points of knowledge about the exam. Second, once we have written the latest version of the Databricks Databricks-Machine-Learning-Associatecertification guide, our products will send them the latest version of the Databricks Databricks-Machine-Learning-Associate test practice question free of charge for one year after the user buys the product. Our Salesforce JavaScript-Developer-I learning quiz is the accumulation of professional knowledge worthy practicing and remembering, so you will not regret choosing our Salesforce JavaScript-Developer-I study guide.
Updated: May 28, 2022