My dream is to become a top IT expert. I think that for me is nowhere in sight. But to succeed you can have a shortcut, as long as you make the right choice. We have considerate after sales services with genial staff. They are willing to solve the problems of our MB-230 Latest Exam Guide Materials training guide 24/7 all the time. With Omgzlook Microsoft MB-230 Latest Exam Guide Materials exam training materials, you can begin your first step forward.
Microsoft Dynamics 365 MB-230 Chance favors the prepared mind.
Microsoft Dynamics 365 MB-230 Latest Exam Guide Materials - Microsoft Dynamics 365 Customer Service Functional Consultant If you have any questions, you can contact our specialists. Before you try to attend the Examcollection MB-230 Questions Answers practice exam, you need to look for best learning materials to easily understand the key points of Examcollection MB-230 Questions Answers exam prep. There are Examcollection MB-230 Questions Answers real questions available for our candidates with accurate answers and detailed explanations.
By the way, the MB-230 Latest Exam Guide Materialscertificate is of great importance for your future and education. Our MB-230 Latest Exam Guide Materials practice materials cover all the following topics for your reference. Our MB-230 Latest Exam Guide Materials learning materials are new but increasingly popular choices these days which incorporate the newest information and the most professional knowledge of the practice exam.
You final purpose is to get the Microsoft MB-230 Latest Exam Guide Materials certificate.
For a long time, high quality is our MB-230 Latest Exam Guide Materials exam questions constantly attract students to participate in the use of important factors, only the guarantee of high quality, to provide students with a better teaching method, and at the same time the MB-230 Latest Exam Guide Materials practice quiz brings more outstanding teaching effect. Our high-quality MB-230 Latest Exam Guide Materials} learning guide help the students know how to choose suitable for their own learning method, our MB-230 Latest Exam Guide Materials study materials are a very good option.
More importantly, it is evident to all that the MB-230 Latest Exam Guide Materials training materials from our company have a high quality, and we can make sure that the quality of our products will be higher than other study materials in the market. If you want to pass the MB-230 Latest Exam Guide Materials exam and get the related certification in the shortest time, choosing the MB-230 Latest Exam Guide Materials training materials from our company will be in the best interests of all people.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
All the preparation material reflects latest updates in CompTIA PT0-002 certification exam pattern. CIW 1D0-623 - As is known to us, where there is a will, there is a way. CompTIA FC0-U61 - This innovative facility provides you a number of practice questions and answers and highlights the weak points in your learning. Just imagine that if you get the CompTIA 220-1102 certification, then getting high salary and promotion will completely have no problem. IBM C1000-101-KR - Our behavior has been strictly ethical and responsible to you, which is trust worthy.
Updated: May 28, 2022