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QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team.
Members of the sales team cannot access the app.
You need to ensure that sales team members can access the app.
Where should you configure app permissions?
A. Dynamics 365 home
B. Security Roles
C. Dynamics administration center
D. Manage Roles
Answer: D
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access- apps-security-ro
QUESTION NO: 2
You have the following customers; Customer A.
Customers The customers report the following issues:
You need to resolve the issues.
What should you do? To answer, drag the appropriate actions to the correct customers. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes in scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/connect-exchange- server-on-premis
QUESTION NO: 3
You import data into Dynamics 365 for Customer Service by using the Import Data wizard.
Errors occur when you try to import the following data lines:
You need to identity the cause of the errors.
What error types have occurred? To answer, drag the appropriate error types to the correct data.
Each error type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences.
The system must prevent the addition of duplicate leads from the workbooks.
Sales team members must be able to manually create a duplicate lead record.
You need to configure duplicate detection settings.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Set the value of When a record is created or updated lo off.
B. Create a duplicate detection job for all active accounts.
C. Set the value of During import to on.
D. Set the value of When a record is created or updated to on.
E. Set the value of Enable duplicate detection to off.
Answer: A,C
QUESTION NO: 5
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth
Rice signs in to Dynamics 365 by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Delete the user account in Dynamics 365 and recreate it with the new name.
Does the solution meet the goal?
A. Yes
B. No
Answer: B
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Updated: May 28, 2022