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ITIL-F PDF DEMO:
QUESTION NO: 1
What is a change of state that has significance for the management of a configuration item
(CI) called?
A. An event
B. A baseline
C. A change to a service level agreement
D. A request for change (RFC.
Answer: A
QUESTION NO: 2
Which two elements of financial management for IT services are mandatory?
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
Answer: C
QUESTION NO: 3
Which process is responsible for the availability, confidentiality and integrity of data?
A. Service catalogue management
B. Service asset and configuration management
C. Change management
D. Information security management
Answer: D
QUESTION NO: 4
What is the pre-authorized change known as?
A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change
Answer: C
QUESTION NO: 5
Which of the following is best definition of IT service management?
A. An internal service provider that is embedded within a business unit
B. A complete set of all the documentation required to deliver world class services to customers
C. Technical implementation of supporting IT infrastructure components
D. The implementation and management of quality IT services that meet business needs
Answer: D
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Updated: May 28, 2022