In order to pass Microsoft certification MB-230 Valid Exam Topics exam disposably, you must have a good preparation and a complete knowledge structure. Omgzlook can provide you the resources to meet your need. Our questions and answers are based on the real exam and conform to the popular trend in the industry. You only need 20-30 hours to learn Microsoft Dynamics 365 Customer Service Functional Consultant exam torrent and prepare the exam. Our latest training material about Microsoft certification MB-230 Valid Exam Topics exam is developed by Omgzlook's professional team's constantly study the outline.
Microsoft Dynamics 365 MB-230 A bold attempt is half success.
We can make sure that all employees in our company have wide experience and advanced technologies in designing the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Exam Topics study dump. Using MB-230 Test Cram Review real questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.
Our MB-230 Valid Exam Topics study materials can have such a high pass rate, and it is the result of step by step that all members uphold the concept of customer first. If you use a trial version of MB-230 Valid Exam Topics training prep, you can find that our study materials have such a high passing rate and so many users support it. After using the trial version, we believe that you will be willing to choose MB-230 Valid Exam Topics exam questions.
Microsoft MB-230 Valid Exam Topics - Everything is changing so fast.
If you want to buy Microsoft MB-230 Valid Exam Topics exam study guide online services, then we Omgzlook is one of the leading service provider's site. These training products to help you pass the exam, we guarantee to refund the full purchase cost. Our website provide all the study materials and other training materials on the site and each one enjoy one year free update facilities. If these training products do not help you pass the exam, we guarantee to refund the full purchase cost.
And we always have a very high hit rate on the MB-230 Valid Exam Topics study guide by our customers for our high pass rate is high as 98% to 100%. No matter where you are or what you are, MB-230 Valid Exam Topics practice questions promises to never use your information for commercial purposes.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Juniper JN0-280 - IT certification candidates are mostly working people. Huawei H13-611_V5.0 - A lot of our loyal customers are very familiar with their characteristics. Are you still worried about your exam? Omgzlook's Microsoft Microsoft AI-900 exam training materials will satisfy your desire. If you really want to pass the NetSuite NetSuite-Administrator exam faster, choosing a professional product is very important. To pass the Microsoft ASQ CQE exam, in fact, is not so difficult, the key is what method you use.
Updated: May 28, 2022