If you choose Omgzlook, success is not far away for you. And soon you can get Microsoft certification MB-230 Valid Exam Review exam certificate. The product of Omgzlook not only can 100% guarantee you to pass the exam, but also can provide you a free one-year update service. For example, the software version can simulate the real exam environment. If you buy our MB-230 Valid Exam Review study questions, you can enjoy the similar real exam environment. But enrolling in the Microsoft certification MB-230 Valid Exam Review exam is a wise choice, because in today's competitive IT industry, we should constantly upgrade ourselves.
Microsoft Dynamics 365 MB-230 Everyone has their own dreams.
Most of the experts have been studying in the professional field for many years and have accumulated much experience in our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Exam Review practice questions. Everyone has a utopian dream in own heart. Dreams of imaginary make people feel disheartened.
The job-hunters face huge pressure because most jobs require both working abilities and profound major knowledge. Passing MB-230 Valid Exam Review exam can help you find the ideal job. If you buy our MB-230 Valid Exam Review test prep you will pass the exam easily and successfully，and you will realize you dream to find an ideal job and earn a high income.
This is the royal road to pass Microsoft MB-230 Valid Exam Review exam.
MB-230 Valid Exam Review practice materials are typically seen as the tools of reviving, practicing and remembering necessary exam questions for the exam, spending much time on them you may improve the chance of winning. However, our MB-230 Valid Exam Review training materials can offer better condition than traditional practice materials and can be used effectively. We treat it as our major responsibility to offer help so our MB-230 Valid Exam Review practice guide can provide so much help, the most typical one is their efficiency.
Microsoft MB-230 Valid Exam Review certification exam is a very difficult test. Even if the exam is very hard, many people still choose to sign up for the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Palo Alto Networks PSE-Strata practice materials are highly popular in the market compared with other materials from competitors whether on the volume of sales or content as well. Our Omgzlook is the most reliable backing for every EMC D-MSS-DS-23 candidate. Microsoft MB-220 - No matter you are the students or the in-service staff you are busy in your school learning, your jobs or other important things and can’t spare much time to learn. By by constantly improving our dumps, our strong technical team can finally take proud to tell you that our Cisco 300-430 exam materials will give you unexpected surprises. SAP P_SAPEA_2023 - You can free download them to check if it is the exact one that you want.
Updated: May 28, 2022