Therefore, the MB-230 Valid Exam Cost prepare guide’ focus is to reform the rigid and useless memory mode by changing the way in which the MB-230 Valid Exam Cost exams are prepared. MB-230 Valid Exam Cost practice materials combine knowledge with the latest technology to greatly stimulate your learning power. By simulating enjoyable learning scenes and vivid explanations, users will have greater confidence in passing the qualifying exams. We will also protect your personal privacy sufficiently. And we will give you the best service on our MB-230 Valid Exam Cost practice engine. Of course, it is necessary to qualify for a qualifying exam, but more importantly, you will have more opportunities to get promoted in the workplace.
Microsoft Dynamics 365 MB-230 It absolutely has no problem.
Our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Valid Exam Cost exam question can make you stand out in the competition. Also the useful small buttons can give you a lot of help on our Valid Study MB-230 Questions Free study guide. Some buttons are used for hide or display answers.
First, we have high pass rate as 98% to 100% which is unique in the market. Secondly, the price of the MB-230 Valid Exam Cost study materials is favourable. Our content and design of the MB-230 Valid Exam Cost exam questions have laid a good reputation for us.
Microsoft MB-230 Valid Exam Cost - We will never neglect any user.
Our company is open-handed to offer benefits at intervals, with MB-230 Valid Exam Cost learning questions priced with reasonable prices. Almost all kinds of working staffs can afford our price, even the students. And we will give some discounts from time to time. Although our MB-230 Valid Exam Cost practice materials are reasonably available, their value is in-estimate. We offer hearty help for your wish of certificate of the MB-230 Valid Exam Cost exam.
After your payment is successful, we will send you an email within 5 to 10 minutes. As long as you click on the link, you can use MB-230 Valid Exam Cost learning materials to learn.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
ISQI CPSA-FL - They are unsuspecting experts who you can count on. BCS CTFL4 - In the era of information explosion, people are more longing for knowledge, which bring up people with ability by changing their thirst for knowledge into initiative and "want me to learn" into "I want to learn". So IAM IAM-Certificate exam dumps are definitely valuable acquisitions. Fortinet NSE7_OTS-7.2 - Then I tell you this is enough! APEGS NPPE - And we are the leading practice materials in this dynamic market.
Updated: May 28, 2022