The content of our MB-230 Test Camp Sheet practice engine is based on real exam by whittling down superfluous knowledge without delinquent mistakes rather than dropping out of reality. Being subjected to harsh tests of market, our MB-230 Test Camp Sheet exam questions are highly the manifestation of responsibility carrying out the tenets of customer oriented. And our MB-230 Test Camp Sheet study materials are warmly praised and welcomed by the customers all over the world. On the one hand, our MB-230 Test Camp Sheet learning questions engage our working staff in understanding customers’ diverse and evolving expectations and incorporate that understanding into our strategies, thus you can 100% trust our MB-230 Test Camp Sheet exam engine. On the other hand, the professional MB-230 Test Camp Sheet study materials determine the high pass rate. And you will feel grateful if you choose our MB-230 Test Camp Sheet exam questions.
Microsoft Dynamics 365 MB-230 You can totally trust us.
Our service staff will help you solve the problem about the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Camp Sheet training materials with the most professional knowledge and enthusiasm. Our New MB-230 Test Simulator Free study materials are available for downloading without any other disturbing requirements as long as you have paid successfully, which is increasingly important to an examinee as he or she has limited time for personal study. Therefore, our New MB-230 Test Simulator Free study materials are attributive to high-efficient learning.
Our MB-230 Test Camp Sheet exam quiz is so popular not only for the high quality, but also for the high efficiency services provided which owns to the efforts of all our staffs. First of all, if you are not sure about the MB-230 Test Camp Sheet exam, the online service will find the most accurate and all-sided information for you, so that you can know what is going on about all about the exam and make your decision to buy MB-230 Test Camp Sheet study guide or not.
Microsoft MB-230 Test Camp Sheet - They compile each answer and question carefully.
Omgzlook is a website which is able to speed up your passing the Microsoft certification MB-230 Test Camp Sheet exams. Our Microsoft certification MB-230 Test Camp Sheet exam question bank is produced by Omgzlook's experts's continuously research of outline and previous exam. When you are still struggling to prepare for passing the Microsoft certification MB-230 Test Camp Sheet exams, please choose Omgzlook's latest Microsoft certification MB-230 Test Camp Sheet exam question bank, and it will brings you a lot of help.
We can guarantee that our study materials will be suitable for all people and meet the demands of all people, including students, workers and housewives and so on. If you decide to buy and use the MB-230 Test Camp Sheet training materials from our company with dedication on and enthusiasm step and step, it will be very easy for you to pass the exam without doubt.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Microsoft MB-210 - We can let you spend a small amount of time and money and pass the IT certification exam at the same time. If you do not receive our ACAMS CAMS-KR study materials, please contact our online workers. Omgzlook has more than 10 years experience in IT certification SAP C-TS422-2023 exam training, including questions and answers. You will enjoy different learning interests under the guidance of the three versions of Microsoft SC-300 training guide. Omgzlook Microsoft VMware 2V0-32.24 exam training materials can help you to come true your dreams.
Updated: May 28, 2022