In addition, if you first take the exam, you can use software version dumps. Because the SOFT version questions and answers completely simulate the actual exam. You can experience the feeling in the actual test in advance so that you will not feel anxious in the real exam. Then you can learn and practice it. We update the MB-230 Reliable Exam Topics torrent question frequently and provide the discounts to the old client. With Omgzlook real questions and answers, when you take the exam, you can handle it with ease and get high marks.
Microsoft Dynamics 365 MB-230 Money back guaranteed and so on.
Microsoft Dynamics 365 MB-230 Reliable Exam Topics - Microsoft Dynamics 365 Customer Service Functional Consultant It doesn’t matter. If you master all key knowledge points, you get a wonderful score. If you choose our MB-230 Reliable Exam Simulator Free exam review questions, you can share fast download.
There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. More and more workers have to spend a lot of time on meeting the challenge of gaining the MB-230 Reliable Exam Topics certification by sitting for an exam. It is known to us that more and more companies start to pay high attention to the MB-230 Reliable Exam Topics certification of the candidates.
Microsoft MB-230 Reliable Exam Topics - And your life will become better and better.
Our MB-230 Reliable Exam Topics practice dumps is high quality product revised by hundreds of experts according to the changes in the syllabus and the latest developments in theory and practice, it is focused and well-targeted, so that each student can complete the learning of important content in the shortest time. With MB-230 Reliable Exam Topics training prep, you only need to spend 20 to 30 hours of practice before you take the MB-230 Reliable Exam Topics exam.
We have faith in our professional team and our MB-230 Reliable Exam Topics study tool, and we also wish you trust us wholeheartedly. Our MB-230 Reliable Exam Topics test torrent keep a look out for new ways to help you approach challenges and succeed in passing the Microsoft Dynamics 365 Customer Service Functional Consultant exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Palo Alto Networks PSE-Strata - Microsoft Certification exams are essential to move ahead, because being certified professional a well-off career would be in your hand. Our Microsoft MB-210 study materials have the high pass rate as 98% to 100%, hope you can use it fully and pass the exam smoothly. We have organized a group of professionals to revise WGU Introduction-to-IT preparation materials, according to the examination status and trend changes in the industry, tailor-made for the candidates. There is an irreplaceable trend that an increasingly amount of clients are picking up EC-COUNCIL 312-40 study materials from tremendous practice materials in the market. California Department of Insurance CA-Life-Accident-and-Health - So just come and have a try!
Updated: May 28, 2022