MB-230 Real Exam Questions study guide is the best product to help you achieve your goal. If you pass exam and obtain a certification with our MB-230 Real Exam Questions study materials, you can apply for satisfied jobs in the large enterprise and run for senior positions with high salary and high benefits. Excellent Microsoft MB-230 Real Exam Questions study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Which one is your favorite way to prepare for the exam, PDF, online questions or using simulation of exam software? Fortunately, the three methods will be included in our MB-230 Real Exam Questions exam software provided by Omgzlook, so you can download the free demo of the three version. Choosing the right method to have your exam preparation is an important step to obtain MB-230 Real Exam Questions exam certification. Secondly if you want to get the free updates not just for one year, you want to still get the new version of Microsoft MB-230 Real Exam Questions valid exam collection materials after one year, you share 50% discount for the second year.
Microsoft Dynamics 365 MB-230 The knowledge you have learned is priceless.
Our experts offer help by diligently working on the content of MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Real Exam Questions learning questions more and more accurate. With the help of our hardworking experts, our MB-230 New Study Questions exam braindumps have been on the front-front of this industry and help exam candidates around the world win in valuable time. With years of experience dealing with exam, they have thorough grasp of knowledge which appears clearly in our MB-230 New Study Questions actual exam.
But the MB-230 Real Exam Questions test prep we provide are compiled elaborately and it makes you use less time and energy to learn and provide the study materials of high quality and seizes the focus the exam. It lets you master the most information and costs you the least time and energy. The MB-230 Real Exam Questions prep torrent we provide will cost you less time and energy.
Microsoft MB-230 Real Exam Questions - (PDF, APP, software).
Our MB-230 Real Exam Questions test guides have a higher standard of practice and are rich in content. If you are anxious about how to get MB-230 Real Exam Questions certification, considering purchasing our MB-230 Real Exam Questions study tool is a wise choice and you will not feel regretted. Our learning materials will successfully promote your acquisition of certification. Our MB-230 Real Exam Questions qualification test closely follow changes in the exam outline and practice. In order to provide effective help to customers, on the one hand, the problems of our MB-230 Real Exam Questions test guides are designed fitting to the latest and basic knowledge. For difficult knowledge, we will use examples and chart to help you learn better. On the other hand, our MB-230 Real Exam Questions test guides also focus on key knowledge and points that are difficult to understand to help customers better absorb knowledge. Only when you personally experience our MB-230 Real Exam Questions qualification test can you better feel the benefits of our products. Join us soon.
Up to now, there are three versions of MB-230 Real Exam Questions exam materials for your choice. So high-quality contents and flexible choices of MB-230 Real Exam Questions learning mode will bring about the excellent learning experience for you.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
It is strongly proved that we are professonal in this career and our Adobe AD0-E716 exam braindumps are very popular. If you choose our nearly perfect HP HPE0-V27-KRpractice materials with high quality and accuracy, our HP HPE0-V27-KR training questions can enhance the prospects of victory. Before you buy our product, you can download and try out it freely so you can have a good understanding of our IBM C1000-156 quiz prep. All contents of ARDMS SPI training prep are made by elites in this area rather than being fudged by laymen. Within one year, we will send the latest version to your mailbox with no charge if we have a new version of Microsoft DP-203-KR learning materials.
Updated: May 28, 2022