The MB-230 Practice Questions Ppt study guide to good meet user demand, will be a little bit of knowledge to separate memory, every day we have lots of fragments of time. The MB-230 Practice Questions Ppt practice dumps can allow users to use the time of debris anytime and anywhere to study and make more reasonable arrangements for their study and life. Choosing our MB-230 Practice Questions Ppt simulating materials is a good choice for you, and follow our step, just believe in yourself, you can do it perfectly! This is unprecedented true and accurate test materials. To help each candidate to pass the exam, our IT elite team explore the real exam constantly. I can assure you that we will provide considerate on line after sale service about our MB-230 Practice Questions Ppt exam questions for you in twenty four hours a day, seven days a week.
Microsoft Dynamics 365 MB-230 We provide one –year free updates; 3.
Microsoft Dynamics 365 MB-230 Practice Questions Ppt - Microsoft Dynamics 365 Customer Service Functional Consultant Perhaps you have wasted a lot of time to playing computer games. If you master all key knowledge points, you get a wonderful score. If you choose our Reliable Study MB-230 Questions exam review questions, you can share fast download.
There is no doubt that the certification has become more and more important for a lot of people, especial these people who are looking for a good job, and it has been a general trend. More and more workers have to spend a lot of time on meeting the challenge of gaining the MB-230 Practice Questions Ppt certification by sitting for an exam. It is known to us that more and more companies start to pay high attention to the MB-230 Practice Questions Ppt certification of the candidates.
Microsoft MB-230 Practice Questions Ppt - So stop hesitation and buy our study materials.
Preparing for the MB-230 Practice Questions Ppt real exam is easier if you can select the right test questions and be sure of the answers. The MB-230 Practice Questions Ppt test answers are tested and approved by our certified experts and you can check the accuracy of our questions from our free demo. Expert for one-year free updating of MB-230 Practice Questions Ppt dumps pdf, we promise you full refund if you failed exam with our dumps.
So you just need to memorize our correct questions and answers of the MB-230 Practice Questions Ppt study materials. You absolutely can pass the exam.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Online test engine enjoys great reputation among IT workers because it brings you to the atmosphere of Salesforce B2C-Commerce-Architect real exam and remarks your mistakes. HP HPE7-A01 - In today's society, the number of college students has grown rapidly. A little attention to prepare IIA IIA-CIA-Part2 practice test will improve your skills to clear exam with high passing score. Our SAP C_TS422_2023 study materials allow you to improve your competitiveness in a short period of time. Our SAP C-WZADM-2404 vce braindumps are the best preparation materials for the certification exam and the guarantee of clearing exam quickly with less effort.
Updated: May 28, 2022