If you are agonizing about how to pass the exam and to get the Microsoft certificate, now you can try our learning materials. Our reputation is earned by high-quality of our learning materials. Once you choose our training materials, you chose hope. The client only need to spare 1-2 hours to learn our Microsoft Dynamics 365 Customer Service Functional Consultant study question each day or learn them in the weekends. Commonly speaking, people like the in-service staff or the students are busy and don’t have enough time to prepare the exam. We just want to provide you with the best service.
Microsoft Dynamics 365 MB-230 All in all, learning never stops!
Microsoft Dynamics 365 MB-230 Latest Exam Bootcamp - Microsoft Dynamics 365 Customer Service Functional Consultant Their vantages are incomparable and can spare you from strained condition. Few people can calm down and ask what they really want. You live so tired now.
We emphasize on customers satisfaction, which benefits both exam candidates and our company equally. By developing and nurturing superior customers value, our company has been getting and growing more and more customers. To satisfy the goals of exam candidates, we created the high quality and high accuracy MB-230 Latest Exam Bootcamp real materials for you.
Microsoft MB-230 Latest Exam Bootcamp - So your error can be corrected quickly.
The optimization of MB-230 Latest Exam Bootcamp training questions is very much in need of your opinion. If you find any problems during use, you can give us feedback. We will give you some benefits as a thank you. You will get a chance to update the system of MB-230 Latest Exam Bootcamp real exam for free. Of course, we really hope that you can make some good suggestions after using our MB-230 Latest Exam Bootcamp study materials. We hope to grow with you and help you get more success in your life.
Many students often complain that they cannot purchase counseling materials suitable for themselves. A lot of that stuff was thrown away as soon as it came back.
MB-230 PDF DEMO:
QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
Fortinet FCSS_ADA_AR-6.7 - And you will find that the coming exam is just a piece of cake in front of you. And our pass rate of the EMC D-RP-OE-A-24 training engine is high as 98% to 100%, it is the data that proved and tested by our loyal customers. Cisco 350-201 - Go against the water and retreat if you fail to enter. The passing rate is the best test for quality of our Juniper JN0-214 study materials. Combined with your specific situation and the characteristics of our SAP C_THR94_2405 exam questions, our professional services will recommend the most suitable version of SAP C_THR94_2405 study materials for you.
Updated: May 28, 2022