So accordingly, we offer three versions of free demos for you to download. Our MB-230 Exam Lab Questions practice questions are on the cutting edge of this line with all the newest contents for your reference. Free demos are understandable and part of the MB-230 Exam Lab Questions exam materials as well as the newest information for your practice. Maybe on other web sites or books, you can also see the related training materials. But as long as you compare Omgzlook's product with theirs, you will find that our product has a broader coverage of the certification exam's outline. You can feel assertive about your exam with our 100 guaranteed professional MB-230 Exam Lab Questions practice engine for you can see the comments on the websites, our high-quality of our MB-230 Exam Lab Questions learning materials are proved to be the most effective exam tool among the candidates.
Microsoft Dynamics 365 MB-230 As well as our after-sales services.
Omgzlook's Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Exam Lab Questions exam training materials are the necessities of each of candidates who participating in the IT certification. Then our experts have carefully summarized all relevant materials of the Download MB-230 Fee exam. Also, annual official test is also included.
Getting MB-230 Exam Lab Questions certificate, you will get great benefits. Moreover, to effectively prepare for the exam, you can select Omgzlook Microsoft MB-230 Exam Lab Questions certification training dumps which are the best way to pass the test. Do you feel headache looking at so many IT certification exams and so many exam materials? What should you do? Which materials do you choose? If you don't know how to choose, I choose your best exam materials for you.
Microsoft MB-230 Exam Lab Questions - It will not cause you any trouble.
Our Omgzlook team always provide the best quality service in the perspective of customers. There are many reasons why we are be trusted: 24-hour online customer service, the free experienced demo for MB-230 Exam Lab Questions exam materials, diversity versions, one-year free update service after purchase, and the guarantee of no help full refund. If you can successfully pass the MB-230 Exam Lab Questions exam with the help of our Omgzlook, we hope you can remember our common efforts.
But in realistic society, some candidates always say that this is difficult to accomplish. Therefore, MB-230 Exam Lab Questions certification has become a luxury that some candidates aspire to.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
Omgzlook release the best high-quality Pegasystems PEGACPLSA88V1 exam original questions to help you most candidates pass exams and achieve their goal surely. Salesforce MuleSoft-Integration-Architect-I - Nowadays, our learning methods become more and more convenient. If you are forced to pass exams and obtain certification by your manger, our CompTIA 220-1101 original questions will be a good choice for you. IBM C1000-181 - So you need to be brave enough to have a try. The exam simulation will mark your mistakes and help you play well in Salesforce Customer-Data-Platform practice test.
Updated: May 28, 2022