With three versions of products, our MB-230 Testing Engine learning questions can satisfy different taste and preference of customers with different use: PDF & Software & APP versions. Without ambiguous points of questions make you confused, our MB-230 Testing Engine practice materials can convey the essence of the content suitable for your exam. With our MB-230 Testing Engine exam guide, you will achieve what you are expecting with ease. Our MB-230 Testing Engine learning quiz can relieve you of the issue within limited time. Our website provides excellent MB-230 Testing Engine learning guidance, practical questions and answers, and questions for your choice which are your real strength. The MB-230 Testing Engine test torrent also offer a variety of learning modes for users to choose from, which can be used for multiple clients of computers and mobile phones to study online, as well as to print and print data for offline consolidation.
Our MB-230 Testing Engine exam questions are often in short supply.
Microsoft Dynamics 365 MB-230 Testing Engine - Microsoft Dynamics 365 Customer Service Functional Consultant Action always speaks louder than words. If you are satisfied with our MB-230 Reliable Study Questions Book training guide, come to choose and purchase. If you buy the Software or the APP online version of our MB-230 Reliable Study Questions Book study materials, you will find that the timer can aid you control the time.
Our MB-230 Testing Engine exam materials are famous among candidates. Once they need to prepare an exam, our MB-230 Testing Engine study materials are their first choice. As you know, it is troublesome to get the MB-230 Testing Enginecertificate.
Microsoft MB-230 Testing Engine - Just make your own decisions.
According to personal propensity and various understanding level of exam candidates, we have three versions of MB-230 Testing Engine study guide for your reference. They are the versions of the PDF, Software and APP online. If you visit our website on our MB-230 Testing Engine exam braindumps, then you may find that there are the respective features and detailed disparities of our MB-230 Testing Engine simulating questions. And you can free donwload the demos to have a look.
But even the best people fail sometimes. In addition to the lack of effort, you may also not make the right choice on our MB-230 Testing Engine exam questions.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
And our IAPP AIGP study braindumps deliver the value of our services. You really need our PMI PMP-KR practice materials which can work as the pass guarantee. We want to finish long term objectives through customer satisfaction and we have achieved it already by our excellent Blue Prism ROM2 exam questions. Obtaining the CompTIA PT0-003 certification is not an easy task. EMC D-PSC-MN-01 - Through the trial you will have different learning experience, you will find that what we say is not a lie, and you will immediately fall in love with our products.
Updated: May 28, 2022