You must feel scared and disappointed. Do not lose hope. Our study materials come to your help. Just study with our MB-230 Test Tutorial exam braindumps 20 to 30 hours, and you will be able to pass the exam. In this age of anxiety, everyone seems to have great pressure. our MB-230 Test Tutorial study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our MB-230 Test Tutorial study materials without worries behind.
Microsoft Dynamics 365 MB-230 You can get what you want!
Microsoft Dynamics 365 MB-230 Test Tutorial - Microsoft Dynamics 365 Customer Service Functional Consultant Our training materials can help you pass the IT exams. We will adopt and consider it into the renovation of the MB-230 Valid Exam Bootcamp exam guide. Anyway, after your payment, you can enjoy the one-year free update service with our guarantee.
So the choice is important. Omgzlook's Microsoft MB-230 Test Tutorial exam training materials are the best things to help each IT worker to achieve the ambitious goal of his life. It includes questions and answers, and issimilar with the real exam questions.
Microsoft MB-230 Test Tutorial - Don’t hesitate any more.
In the past few years, Microsoft certification MB-230 Test Tutorial exam has become an influenced computer skills certification exam. However, how to pass Microsoft certification MB-230 Test Tutorial exam quickly and simply? Our Omgzlook can always help you solve this problem quickly. In Omgzlook we provide the MB-230 Test Tutorial certification exam training tools to help you pass the exam successfully. The MB-230 Test Tutorial certification exam training tools contains the latest studied materials of the exam supplied by IT experts.
To pass the exam in limited time, you will find it as a piece of cake with the help of our MB-230 Test Tutorial study engine! Our MB-230 Test Tutorial practice materials are suitable to exam candidates of different levels.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
The industrious Omgzlook's IT experts through their own expertise and experience continuously produce the latest Microsoft Microsoft DP-900-KR training materials to facilitate IT professionals to pass the Microsoft certification Microsoft DP-900-KR exam. They are abundant and effective enough to supply your needs of the SAP C-TS422-2023 exam. Huawei H13-611_V5.0 - If you fail to pass the exam, Omgzlook will full refund to you. We are determined to give hand to the candidates who want to pass their Cisco 300-435 exam smoothly and with ease by their first try. In order to pass Microsoft certification Network Appliance NS0-304 exam some people spend a lot of valuable time and effort to prepare, but did not succeed.
Updated: May 28, 2022