The questions of our MB-230 Test Pass4Sure guide questions are related to the latest and basic knowledge. What’s more, our MB-230 Test Pass4Sure learning materials are committed to grasp the most knowledgeable points with the fewest problems. So 20-30 hours of study is enough for you to deal with the exam. Besides, we understand you may encounter many problems such as payment or downloading MB-230 Test Pass4Sure practice materials and so on, contact with us, we will be there. Our employees are diligent to deal with your need and willing to do their part 24/7. The accomplished MB-230 Test Pass4Sure guide exam is available in the different countries around the world and being testified over the customers around the different countries.
Microsoft Dynamics 365 MB-230 They will mitigate your chance of losing.
Dear customers, you may think it is out of your league before such as winning the MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Pass4Sure exam practice is possible within a week or a MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Pass4Sure practice material could have passing rate over 98 percent. You can send us an email to ask questions at anytime, anywhere. For any questions you may have during the use of Cert MB-230 Exam exam questions, our customer service staff will be patient to help you to solve them.
With our MB-230 Test Pass4Sure study materials, all your agreeable outcomes are no longer dreams for you. And with the aid of our MB-230 Test Pass4Sure exam preparation to improve your grade and change your states of life and get amazing changes in career, everything is possible. It all starts from our MB-230 Test Pass4Sure learning questions.
Microsoft MB-230 Test Pass4Sure - So our product is a good choice for you.
As to the rapid changes happened in this MB-230 Test Pass4Sure exam, experts will fix them and we assure your MB-230 Test Pass4Sure exam simulation you are looking at now are the newest version. Materials trends are not always easy to forecast on our study guide, but they have predictable pattern for them by ten-year experience who often accurately predict points of knowledge occurring in next MB-230 Test Pass4Sure preparation materials.
And they are trained specially and professionlly to know every detail about our MB-230 Test Pass4Sure learning prep. If you have never bought our MB-230 Test Pass4Sure exam materials on the website before, we understand you may encounter many problems such as payment or downloading MB-230 Test Pass4Sure practice quiz and so on, contact with us, we will be there.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
We have been always trying to make every effort to consolidate and keep a close relationship with customer by improving the quality of our Palo Alto Networks PSE-Strata practice materials. Huawei H28-155_V1.0 - High accuracy and high quality are the most important things we always looking for. Let us take a try of our amazing Cisco 820-605 exam questions and know the advantages first! You will find that you can receive our IIA IIA-CIA-Part1 training guide in just a few minutes, almost 5 to 10 minutes. VMware 6V0-32.24 - And we have become a popular brand in this field.
Updated: May 28, 2022