Our MB-230 Test Forum learning questions will inspire your motivation to improve yourself. Tens of thousands of our loyal customers are benefited from our MB-230 Test Forum study materials and lead a better life now after they achieve their MB-230 Test Forum certification. Life is full of ups and downs. Only through our careful inspection, the study material can be uploaded to our platform. So, please believe us, 0 error rate is our commitment. Our payment system will automatically delete your payment information once you finish paying money for our MB-230 Test Forum exam questions.
Microsoft Dynamics 365 MB-230 But even the best people fail sometimes.
And our MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant Test Forum study braindumps deliver the value of our services. You really need our Test MB-230 Questions And Answers practice materials which can work as the pass guarantee. Nowadays, the certification has been one of the criteria for many companies to recruit employees.
What is more, we offer customer services 24/7. Even if you fail the exams, the customer will be reimbursed for any loss or damage after buying our MB-230 Test Forum guide dump. One decision will automatically lead to another decision, we believe our MB-230 Test Forum guide dump will make you fall in love with our products and become regular buyers.
Microsoft MB-230 Test Forum - Just have a try and you will love them!
After the user has purchased our MB-230 Test Forum learning materials, we will discover in the course of use that our product design is extremely scientific and reasonable. Details determine success or failure, so our every detail is strictly controlled. For example, our learning material's Windows Software page is clearly, our MB-230 Test Forum Learning material interface is simple and beautiful. There are no additional ads to disturb the user to use the MB-230 Test Forum learning material. Once you have submitted your practice time, MB-230 Test Forum learning Material system will automatically complete your operation.
If you believe in our products this time, you will enjoy the happiness of success all your life Our MB-230 Test Forum learning quiz is the accumulation of professional knowledge worthy practicing and remembering, so you will not regret choosing our MB-230 Test Forum study guide.
MB-230 PDF DEMO:
QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
Lpi 300-300 - As we all know, the world does not have two identical leaves. Even if you have bought our high-pass-rate SAP C-CPI-2404 training practice but you do not know how to install it, we can offer remote guidance to assist you finish installation. CIW 1D0-623 - The strength of our the IT elite team will make you feel incredible. Our Fortinet NSE7_NST-7.2 learning guide allows you to study anytime, anywhere. Senior IT experts in the Omgzlook constantly developed a variety of successful programs of passing Microsoft certification Salesforce PDX-101 exam, so the results of their research can 100% guarantee you Microsoft certification Salesforce PDX-101 exam for one time.
Updated: May 28, 2022